It’s no secret that without the proper oversight, process, documentation or expertise, a Salesforce Org can quickly spiral out of control. A lot of the projects I have worked on in the past have been clean-up or optimisation projects that require us to sync Salesforce… Read More
Today’s consumers demand exemplary customer experience (CX). After all, 73% of U.S. consumers say that customer experience is a very important factor when making a purchasing decision. And while companies have begun to recognize that it’s important to treat customers well, many continue to fall… Read More
This post is relevant to anyone in an organisation that’s taken up Salesforce and reached the end of the implementation. There’s a question that begins to surface: ‘now what?’. What should come next once you are up and running with Salesforce? I speak from experience… Read More
One-line Pitch: – Easily create, share, sign, and track digital documents, on any device, using the systems and data you already use. Highlights – Control with document guardrails and dynamic content. – Collaborate without version clashes or reconciling changes. – Start and end document… Read More
Back at Dreamforce ‘17 myTrailhead was announced to the public, but was not made generally available to the masses until just last week. With its full launch after several successful pilots, including Salesforce’s own internal pilot, myTrailhead is going to become very rapidly the highlight… Read More
In today’s digital world, most companies do their selling process via phone calls and make sure the company capitalizes on many opportunities as possible. As you don’t want to waste your prospect’s time in a phone call, you analyze your sales calls to lead you… Read More
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