Business Process Automation With Salesforce Flow

Speakers

Srini Munagavalasa

Vice President, Salesforce COE, MUFG Americas

One of the primary reasons for the low adoption of most IT projects is the need for more business process automation.

The project team may do everything right: gather the business requirements, design a solution that meets all needs, complete testing and end-user training, then deploy the functions flawlessly. However, from an end-user perspective, it may not be intuitive.

Too many repetitive manual steps can result in taking too much time to use the functions and features, let alone inferior quality data due to redundant manual steps. This is where there is an opportunity to automate processes via business process automation using Salesforce Flows. Business process automation using the right tools paves the path to achieving excellent user adoption.

Join Srini Munagavalasa, VP-Salesforce COE at MUFG, to discuss the importance of understanding business process flows, identifying automation needs, and the benefits of implementing automation using Salesforce Flows.