Free Salesforce Admin Practice Exam (with Answers)

You can delete up to 250 Accounts, Leads, Activities, Contacts, Cases, Solutions, Products and Reports at one time using the Mass Delete Records function in Salesforce. Data Loader could also be used, however for 100 Cases, Mass Delete Records would be the better option.

Delete Multiple Records and Reports

Notes on Using Mass Delete

The five types of AppExchange solutions are Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components.

There is no such thing as Industry Solutions or Community Solutions. Bolt Solutions are ready made community templates based on industry specific criteria.

There is no such thing as Classic Solutions.

An Administrator can control field access such as visibility and read-only based on Profile. This can be done by navigating to the field in ‘Fields & Relationships’ and choosing ‘Set Field-Level Security’.

Who Sees What: Field-Level Security

When creating a Custom Report Type, you choose 1 primary object and up to 3 child objects, so a Custom Report Type can have 4 objects in total.

In addition to selecting up to 4 objects, you can add fields from other related objects. For example, my custom report has Accounts as the primary object and I can add fields from Account Owner, Parent Account and so on, without adding additional objects.

Create a Custom Report Type

Build Powerful Reports with Custom Report Types

A Screen Flow should be used to achieve this scenario. Screen Flows can be used to guide users through a business process, displaying the fields you determine and can also include additional guidance.

Guide Users Through Your Business Processes with Flow Builder

Add Screens to Your Flow

A Salesforce Administrator can enable the native Quotes functionality in Salesforce.

Quotes can be generated from an Opportunity and it’s related products. A Quote can be configured to display certain fields, including Account, Amount and Discount. Each Opportunity can have multiple associated Quotes, but only one can be synced with an Opportunity at any time. When a Quote and an Opportunity are synced, any change to line items in the quote syncs with Products on the Opportunity, and vice versa. Quotes can be generated as PDFs and emailed directly to customers from Salesforce.

Quotes

Configure Quote Templates and Track Contracts

In our scenario, we know the user is not locked out, so their user record does not need to be unlocked. There is also no need for the Administrator to reset the user’s password as they are able to do it themselves by clicking ‘Forgot Password’ on the login page.

If the company used single sign on, the user would not be able to reset their own password via the login page.

The Administrator does not need to unfreeze the user in this scenario.

Reset Your Forgotten Password

Reset Passwords for Your Users