Free Salesforce Admin Practice Exam (with Answers)

Try our 60-question practice exam to see if you are ready to take on the real exam.

  • Professionally written questions by Salesforce MVP, Christine Marshall.
  • Explanations and links to additional learning resources are included to ensure you are set for success.
  • 100% free practice questions.

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Salesforce Admin Practice Exam

There is a 105-minute time limit. 65% is the official passing score.

Good luck!

1 / 60

Cloudy Computing often deals with complex Cases that involve contacting multiple Contacts at an Account. What feature of Salesforce could be used to support this and keep track of all Contacts involved with a Case?

2 / 60

Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the ‘Recruitment Team’ profile. How can this requirement be achieved in Salesforce?

3 / 60

The standard values for forecast categories are:

4 / 60

Cloudy Computing have implemented Web-to-Case, adding a form to their website for customers to complete when they have an issue. This has greatly reduced the number of phone calls being received by the Service team which is fantastic! However, they are receiving a lot of spam via the Web-to-Case form. As the Salesforce Administrator, what do you advise?

5 / 60

Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being worked or updated accordingly. As the Administrator, what solution should you recommend?

6 / 60

What do Record Types control? (Choose 3)

7 / 60

What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2)

8 / 60

When a Lead is converted, which object can be optionally created?

9 / 60

Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

10 / 60

What are some features of Campaigns in Salesforce? (Choose 3)

11 / 60

What is NOT a type of Macro?

12 / 60

Cloudy Computing has two distinct teams for selling products and services. Each team follows a different set of steps, and collects different information during the sale. What features in Salesforce will best support this situation?

13 / 60

Cloudy Computing has multiple different record types for Opportunities. Users are complaining that it is tedious having to select a record type each time they create an Opportunity. As the Salesforce Administrator, what could you recommend?

14 / 60

Validation rules are triggered:

15 / 60

Activities in Salesforce are made up of which of the following? (Choose 2)

16 / 60

Your company's financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

17 / 60

While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these?

18 / 60

What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and the company does not use single sign on.

19 / 60

Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

20 / 60

What is TRUE about Custom Report Types? (Choose 2)

21 / 60

As a global company, Cloudy Computing will occasionally have more than one sales team member working on an Opportunity. If the Opportunity is won, each sales team member should be recognized on the Opportunity and a percentage of the amount attributed to them. How can this be achieved?

22 / 60

When should you consider using the Data Import Wizard over the Data Loader?

23 / 60

Data loss can occur from which of the following? (Choose 3)

24 / 60

What is NOT a lockout effective period in Salesforce?

25 / 60

Ava has been asked to automatically send out a birthday greeting to customers at 9am on their birthday. What automation tool could be used to achieve this?

26 / 60

What tool within the Flow Builder can be used to test all the different paths and variables inside your Flow to ensure they all function correctly for your users?

27 / 60

Fields can be set to not-visible or read-only based on which of the following?

28 / 60

In Lightning Experience, what are some of the filtering options available in group feeds? (Choose 3)

29 / 60

Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)

30 / 60

Frequently, when customers call Cloudy Computing for product support, they do not have their product serial number to hand and have to call back. Cloudy Computing uses Screen Flows to ensure the customer support reps gather all required information. When a customer has to call back, the customer service team loses all the data they have gathered and have to restart the Screen Flow when the customer calls back. What would you recommend to improve the process?

31 / 60

When an Opportunity is closed won, an Order record should automatically be created. As the Administrator, what solution should you recommend?

32 / 60

To improve their customer service, Cloudy Computing would like to use Salesforce to guide their support reps as they collect the details of an issue from a customer. They would like support reps to automatically see the fields they need to complete and guidance on what to ask the customer. What would you recommend?

33 / 60

As Cloudy Computing is rapidly expanding, they are hiring many new sales team members. The existing team is having a hard time training up the new recruits on the Opportunity process. As the Salesforce Administrator, how could you support? (Choose 2)

34 / 60

Cloudy Computing has a custom picklist field for “Team” on the Opportunity object. They would like the same picklist field and picklist values to appear on Account, Contact and various custom objects as well. What feature of Salesforce could support this?

35 / 60

Which of the following fields CANNOT be a controlling field for Dependent Picklists?

36 / 60

Which of these features can be utilized on a page layout? (Choose 2)

37 / 60

Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

38 / 60

The VP of Sales at Cloudy Computing should be notified and approve every Opportunity with a discount greater than 30%. As the Administrator, what solution should you recommend?

39 / 60

As Cloudy Computing are rapidly expanding, the Salesforce Administrator has created a small group of Super Users, who will act as first line support. The Super Users will all need some existing additional Permission Sets including “Export Reports”, “Delete Public List Views” and “Delete Accounts”. As the Administrator, what should you do?

40 / 60

What is a Roll-up Summary field?

41 / 60

What is required to be set up before you create an Email Alert?

42 / 60

In addition to a score, what other information does Einstein Opportunity Scoring provide to assist sales users close deals? (Choose 2)

43 / 60

The five types of AppExchange solutions are:

44 / 60

Managers at Cloudy Computing would like to respond to approval requests via email. What is TRUE in this scenario? (Choose 3)

45 / 60

Cloudy Computing has Trusted IP Ranges defined for extra security. A user is trying to login from outside the trusted IP ranges that have been defined. What will happen in this scenario?

46 / 60

Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you saying he is unable to login to Salesforce. What is NOT a possible reason?

47 / 60

Cloudy Computing would like to perform a backup of all internal systems every week. What feature could be used to ensure that Salesforce is backed up every week?

48 / 60

What are the three access levels you can grant to Report and Dashboard folders? (Choose 3)

49 / 60

The VP of Sales at Cloudy Computing would like to get a report of Opportunities grouped by sales stage. What kind of report would meet this requirement?

50 / 60

Cloudy Computing are busy refining their support processes using Service Cloud. They have enabled Email-to-Case (yay!) but would also like the customer to receive email confirmation that their query has been received when submitting via Email-to-Case. What feature will meet this requirement?

51 / 60

Cloudy Computing has a custom Case assignment rule with multiple rule entries. A Case has been submitted that matches multiple rule entry criteria. How will Salesforce determine which user or queue to assign the Case to?

52 / 60

Cloudy Computing would like to be able to generate Quotes from Salesforce. Quotes should contain the Account Name, Amount and any discount. Quotes should also be able to be emailed to customers from Salesforce. As the Salesforce Administrator, what would you suggest?

53 / 60

When creating users, which of the following does NOT need to be selected in order to save the record?

54 / 60

As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

55 / 60

What is TRUE about dynamic dashboards? (Choose 2)

56 / 60

Which of the following are standard Salesforce objects? (Choose 3)

57 / 60

At Cloudy Computing, the Sales team often works in the field, visiting customers, using the Salesforce mobile app to stay up to date on Salesforce. Many of their customers live in remote areas with no internet connectivity. What features could the Salesforce Administrator enable to support the Sales team? (Choose 2)

58 / 60

Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting?

59 / 60

The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?

60 / 60

What tool is available to help you assess what Record-Triggered Flows there are for a particular object and in what order they fire?

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