Salesforce Health Cloud named Leader in Enterprise Health Clouds by Forrester

Salesforce Health Cloud was named a leader in the Forrester Research, Inc. July 2017 report – The Forrester Wave™: Enterprise Health Clouds, Q3, 2017. Salesforce officially confirmed this on their website on 2nd August 2017. The report evaluated 10 vendors based on 37 criteria grouped into three categories: current offering, strategy and market presence. Salesforce got the top rating in the strategy category. Health Cloud also scored highest for patient engagement and governance in current offering.

Dr. Joshua Newman, Chief Medical Officer, Salesforce, gushed, “With Salesforce Health Cloud, these organizations are building deeper patient relationships to support healthier outcomes. We believe that being named a leader in the Forrester Wave validates the work we have been doing to move the industry from a focus on patient records to patient relationships and recognizes our position as a leader in this important and growing market. Increasingly we see healthcare organizations adopting modern cloud platforms to engage patients, improve care and lower costs”.

According to Forrester, Salesforce Health Cloud “brings together clinical and non-clinical data from Salesforce’s customer relationship management (CRM) software to create a comprehensive view of each patient’s interactions and health status. Salesforce provides pre-built analytics capabilities with its HIPAA-compliant Einstein Analytics … Salesforce does provide a massive community of developers and tools to help its customers ramp quickly. Its AppExchange program gives customers a selection of pre-built applications and micro-services for the platform, which is a differentiator in the current market.”

Forrester’s Enterprise Health Cloud Evaluation Overview

ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS were identified as the 10 most prominent Health Cloud providers. Forrester evaluated the strengths and weaknesses of these 10 enterprise health cloud vendors to assess the state of the market and rank the vendor offerings. The vendors were evaluated against 37 criteria, which we grouped into three high level areas:

Current offering

Forrester evaluated each vendor’s current offering in the six areas necessary for an EHC to provide healthcare organizations with a holistic end-to-end experience: systems integration, patient engagement, analytics, governance, developer platform, and time-to-market accelerators.

Strategy

Forrester evaluated product strategy, go-to-market approach, supporting services, third-party ecosystem, and pricing transparency. They also conducted interviews with customers to evaluate their success with the product and outlook for the vendor’s ability to support their future needs.

Market presence

Forrester evaluated each vendor’s revenue, customer base, and customer acquisition and retention.

Conclusion

Salesforce launched its Health Cloud product in 2016 to give healthcare organizations a patient-centred insights and engagement system. Its platform brings together clinical and non-clinical data from Salesforce’s customer relationship management (CRM) software to create a comprehensive view of each patient’s interactions and health status.

Salesforce provides pre-built analytics capabilities with its HIPAA-compliant Einstein Analytics. Its customers noted a learning curve in mastering the development platform, but Salesforce does provide a massive community of developers and tools to help its customers ramp quickly. Its AppExchange program gives customers a selection of pre-built applications and micro-services for the platform, which differentiates them from others in the current market. This is another feather in the cap for the success story of Salesforce.

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