As we bid farewell to 2024 and welcome 2025, it’s the perfect moment to reflect on the year’s highlights. Among the hundreds of articles we publish annually, a few consistently capture the most attention and engagement from our audience.
In this article, we’ll take a look back at the top-performing admin posts of the past 12 months, ranked by pageviews. These standout pieces not only exceeded expectations but also resonated most with you – our readers.
1. Salesforce Announces End of Support for Workflow Rules & Process Builder
Earlier this year, Salesforce revealed that Workflow Rules and Process Builder will no longer be supported after December 31, 2025.
Salesforce is urging users to migrate their automation processes to Flow Builder before the deadline to ensure uninterrupted support and access to bug fixes. This move comes as Salesforce aims to focus on a more modern, extensible, low-code automation solution: Flow Builder.
2. A Salesforce Professional’s Guide to Process Mapping
Sooner or later, in your projects, you will reach the point where someone has to firmly define business processes, roles, and responsibilities. To effectively represent all of these processes, roles, and responsibilities, you need to present them visually so that all stakeholders understand them intuitively. Process mapping comes into play here because it visualizes business processes.
Process mapping applies to any steps that define what a company does, who is responsible for what, how conventional business procedures are accomplished, and how success is measured.
The primary goal of business process mapping is to demonstrate the relationship between a business’s actions and inputs to achieve a clear, consistent, and concise output. It compares a specific target to the organization’s general objectives to ensure that its operations are consistent with the company’s values and capabilities.
3. 5 Salesforce Multi-Select Picklist Limitations
Everyone loves multi-select picklists right? Despite their bad reputation, there are plenty of use cases for multi-select picklists so it’s important to be clued up on how to use them responsibly.
Explore the limitations that come alongside the multi-select picklists, as well as formatting or quirks you should pay attention to.
4. Salesforce AI Specialist Certification Guide & Tips
The Salesforce AI Specialist certification is a deep-dive style certification into generative AI and its usage within Salesforce.
Candidates will be expected to configure and apply Einstein AI tools in Salesforce and convey the features and benefits of the Einstein Trust Layer.
5. 10 Hottest Salesforce Winter ’25 Features For Admins
Rounding off the last release of the year, Winter ‘25 did not disappoint. A particular highlight was the Dynamic Highlights Panel (pun intended as always). The Dynamic Highlights Panel allows you to dynamically display fields in the highlights panel of your Lightning record page, focusing your users on the most important fields.
The Dynamic Highlights Panel can replace the compact layout and old highlights panel on your record pages. Another firm favorite of mine was conditional formatting for fields – check out my tutorial to see how fun this is.
Other new features included the ability to inline edit the enhanced User List View and get insight into how a user’s permissions are being granted.
6. Salesforce’s New Free AI Certifications: Your Guide to Courses and Premium Training
In order to support the current and upcoming wave of AI tools and implementations, Salesforce has announced that they’re investing $50M into initiatives designed to upskill workforces in a bid to address the AI skills gap.
This includes offering a mixture of virtual, hands-on workshops, instructor-led courses, and free AI certification exams. In this article, find out how you can benefit from free AI training and certifications!
7. How Does Salesforce’s Agentforce Work?
Agentforce allows organizations to build and manage autonomous agents for tasks across various business departments – in fact, there’s an “Agentforce in every app”. There’s the potential to build Sales Agents, Service Agents, Marketing Agents, Commerce Agents, and Platform Agents.
But, how does this all work? What are the building blocks that we will use to configure our agents? Salesforce advocated that agents can be built easily with clicks not code; this article will show you how.
8. Most Popular Salesforce Chrome Extensions 2024
Salesforce professionals go nuts for Chrome extensions! Every year, this is one of our most popular posts and 2024 was no exception.
Andreea Doroftei explores the Chrome extensions available to you, ranked by popularity (installations and ratings), as well as ease of use, alongside the included functionality.
9. Salesforce Spring ’24 Features: Top 10 Admin Updates You Need to Know
The Salesforce Spring ‘24 release was packed with amazing features including the ability to transfer dashboard ownership, image, and rich text widgets for dashboards, dashboard filters increased from three to five, Intelligence View, and Seller Home (just to name a few!).
10. Salesforce AI Associate Certification Guide & Tips
The Salesforce AI Associate certification is an entry-level certification designed for professionals of all backgrounds to skill up on artificial intelligence and the surrounding topics, such as security and ethics.
This guide explores what this certification entails, who should consider pursuing it, and the key topics you’ll need to master to succeed.
With free AI certifications, there’s never been a better time to tackle this cert!
Summary
That’s a wrap on the top 10 posts for Salesforce Admins in 2024. What was your favorite? Do you have any articles or tutorials you would like to see us write? Let us know in the comments!
Don’t forget that you can also apply to write for Salesforce Ben using our guest author form here – we’d love to hear from you.