Complete Guide to Salesforce Documentation
The Salesforce platform is very powerful, and as Spiderman was told: “with great power comes great responsibility”. With every release, your Org gets more powerful but also more complex....
Best Practices for the Campaign Object
Salesforce includes a number of standard objects with certain features that are predefined for you to build scalable processes as easily as possible on your org. In this series...
Einstein Voice: What’s Next for the ‘Alexa of Salesforce’
Einstein Voice enables users to conversationally interact with the Salesforce platform via the mobile app or smart speakers e.g. Alexa, Echo, Google Home. This empowers users to perform tasks...
Slack to Salesforce Integration – New and Improved
Slack, one of the most commonly used chat platforms for businesses, recently announced an update to their Salesforce app; the 2.0 update includes improvements under the hood for the...
Where Is This Field Used? The New Whereused Button in Salesforce
“Where is this Field Used?” was clearly a question many Salesforce admins and developers frequently wanted to answer, if not daily. The clear need for WhereUsed was signalled by...
Deliver Exemplary Customer Service With Integrated Salesforce Telephony
In our last blog, we looked at some of the features telephony brings to Salesforce. Today, we’re going to look at how a couple of different businesses are benefitting...
![Salesforce Spring ’20: Our Top 10 Features [Video]](https://www.salesforceben.com/wp-content/uploads/2020/01/SFB_video_Spring-’20-Favourite-Features.png "Salesforce Spring ’20: Our Top 10 Features [Video]")
Salesforce Spring ’20: Our Top 10 Features [Video]
The Salesforce Spring ’20 release is just around the corner – so it’s time to get ready for some great new features. Here’s our top 10. See demos and...
Simple vs. Complex Field Service Lightning Projects: 10 Key Differences
The acquisition of ClickSoftware, the Tel Aviv-based field service powerhouse, sharpens the focus on Field Service Lightning, particularly for Consultants with some exposure to Service Cloud. The product is...
Top 10 Posts of 2019: Admin Edition
It is during this time of the year that I, along with the rest of the Salesforceben.com team, like to take a step back and look at the year...
How to Build a Flow to Perform Emotion Analysis
What is Emotion Analysis? According to Wikipedia: “Emotion recognition is the process of identifying human emotion, most typically from facial expressions as well as from verbal expressions. This is...
