The readers of SalesforceBen are experts in their customers. As a group of professionals, we are privileged to see the data that comes off the back of their interactions and compiling data points to see how we can better provide our services to them. We… Read More
While it is mostly known as a customer relationship management (CRM) platform, Salesforce helps professionals and end-users in many more ways. The best example of this being the Salesforce events that are held throughout the year and in different locations. What is the benefit of… Read More
In this new series of articles, I will be listing best practices for the main Salesforce standard objects. Standard objects come with a predefined number of features you can leverage to build scalable Salesforce processes. This month I’m outlining best practices for the Lead object:… Read More
Here is what we learned from managing the Salesforce metadata for some of the world’s largest organizations. Over the past two years, we’ve managed the source code for some of the largest Salesforce implementations on the planet. In fact, we manage over 350 million lines… Read More
Salesforce Fields are simple but vital to the world of Salesforce configurations. Each field holds separate pieces of data allowing you to track and report on information related to your customers, accounts, orders, and more. If you think of Salesforce like an Excel spreadsheet where… Read More
Why Great Mobile User Experience is Essential for Salesforce Users The world has gone mobile. When you can do everything on your smartphone, there are fewer and fewer reasons to boot up – or even own – a laptop. Apps like Uber, Amazon and AliExpress… Read More
Large companies have established policies for corporate governance, and many others follow security policies to safeguard consumer or financial information. Companies in the financial and health sectors are regulated by state, federal, and foreign governments. These various regulations include SOX, PCI-DSS, GLBA, HIPAA, HCQIA, CHIP,… Read More
Staying up to date with Salesforce and the news that surrounds the ecosystem is of real importance to keep up with the fast-moving industry. A fantastic way to do this is through Twitter. Luckily there are many Salesforce influencers who enjoy posting articles, asking/answers questions,… Read More
A recent CIPD report entitled ‘From ‘inadequate’ to ‘outstanding’: making the UK’s skills system world class’ notes that the UK is facing a big crisis in terms of skills caused by low employer expenditure on staff training. The report is a wake-up call to companies to… Read More
An inevitable transition for a lot of Salesforce Admins is the switch to a consulting career. Why is this inevitable you might be asking? Well I am generalising a bit, however, a consulting career is an extremely rewarding one that a lot of Admins aspire… Read More
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