Most customer support teams agree: speedy service equals satisfied customers. This is why so many support teams value First Response Time (FRT). Simply put, FRT measures how long a...
Whether you’re applying for your first ever consultancy position, or moving from one consultancy to another, interview questions can be daunting. The below is a round-up of the type...
I started tracking my workload in Salesforce a few years ago and monitoring the time spent on different tasks. I was shocked to discover how much of my time...
SalesforceSummaries: a series delivering key insights from Salesforce YouTube videos, to save you time as you keep up to date with the latest technological changes within the Salesforce ecosystem....
Salesforce Lightning is a different and separate platform from its earlier iterations. While it does make development for mobile and custom applications far more user-friendly, there are considerations to...
Your customers are an essential part of your business, but how do you know what they’re thinking? Most customers won’t pick up the phone and tell you their feelings...
What a Salesforce Lightning Record Page is and what you should do with it, is one of the toughest conversations when I’m transitioning a client from Classic to Lightning....
Often, when talking with people who have been put in charge of building a data migration or integration with Salesforce, the first question they ask is “What tool should...
It’s been a few years since I last put out a post summarising some of the best Salesforce developer blogs out there, but as the tech landscape changes, so...
Recently, I have finally got closer to Einstein Analytics. It’s a nice reunion, as I had used it in the past when it was still ‘Wave’ (Einstein Analytics’ former...
