How important is the phone to your business? Even in this era of digital native disruption, of messaging apps and chatbots, of generation mute, it’s more than likely that the humble telephone has a place in your day-to-day operations. It might be a service… Read More

So you are thinking about getting your first Superbadge? Or maybe you have already read my article on why Superbadges are awesome and have gotten one or two and trying to decide on your next one. Well, this is the place for that. Superbadges come… Read More

The Voice of the Customer (VoC), also known as customer voice and Voice of Customer, refers to the customers’ needs, wants, and expectations as it pertains to a company’s products or services. A Voice of the Customer program captures, analyzes and reports on all feedback… Read More

Variety is the spice of life, and it’s part of what makes the Salesforce admin’s job worthwhile. And challenging. I don’t need to tell you that a Salesforce admin plays many different roles. Marches to the beat of many different drums. You could even say,… Read More

If you’ve ever had a user say “Oh, you didn’t tell me about this feature or change…..” or the dreaded “I didn’t read that email.”, this post is for you! In this post, I’m combining all my years of experience both as a teacher and… Read More

What makes an app native to Salesforce? Believe it or not, many Salesforce users and prospects aren’t fully sure what makes an app truly native. In this article, we’ll uncover how non-native applications can be mistaken for native solutions, the definitive criteria of a native… Read More

It is not uncommon for Salesforce users and admins to accidentally delete large volumes of data, modify a bunch of records or reconfigure settings. The data could be corrupt by someone’s bad decision to change the data. In the event of data loss, it might… Read More

Profiles and Permission Sets have always been a pain to deploy, but the recent Salesforce outage known as #permissiongeddon on Twitter makes it even more of a pressing issue for teams. For many Salesforce admins and developers, Profiles and Permission Sets have always been somewhat… Read More

I’m a proud and unapologetic Salesforce fan. As technologies go, there’s something magical about its simplicity that brings to mind the great Apple products during Steve Jobs’ second tenure. Salesforce is so simple that any administrator can log in to the system and unlock a… Read More