I, Chatbot – Artificial Intelligence Meets Voice
Introduction We’re living in a time of huge digital disruption. As we get to grips with one new form of technology, another rears its head to upend everything we...
Salesforce Duplicate Management: 5 Phase Process to Deduplicating Your Salesforce Org Data
Everyone working with Salesforce has experienced duplicates. In your role as a salesperson, you just followed up on a lead only to find out a colleague is already in...
Sneak Peek at the New Salesforce Mobile Application
It’s here, it’s here, it’s finally here! The much-talked-about major update to the Salesforce mobile app is finally here! You can tell I’m excited. This update takes the Salesforce...
Enable Salesforce Lightning DARK Mode!
Are you like me and loving the new dark modes that are being brought out across different devices? Dark Mode on devices such as OSX, iOS & Android have...
5 Lightning Navigation Tips for Salesforce Users
Salesforce Lightning has truly brought a lot of power into the hands of both Admins & Users. Meaning that the layout and experience can be customised to suit groups...
Lightning Web Components vs. Lightning Components: Everything You Need to Know
Lightning Components gave Salesforce Admins and Developers the tools they needed to enhance the user experience on a variety of devices; however, Lightning Components aren’t perfect, and come with...
8 Ways CPQ Can Accelerate Your Deals
Staying competitive and gaining higher revenues from sales operations is a universal goal of businesses. With these goals in mind, high-performing companies are turning to CPQ (configure-price-quote) software to...
Supercharge Your Related Lists with This Free Salesforce Labs App
I recently came across a listing on the AppExchange called ‘CMTD Enhanced Related List’, developed by Salesforce Labs. This post will give an overview of the app: what’s so...
5 Amazing Features with Salesforce Telephony Integration
In our last post, we looked at the importance of voice, and how cloud-based telephony can be integrated into your CRM. This time, we wanted to look at some...
5 Tips for Salesforce Lightning User Adoption
Having a successful Lightning Implementation means that you have had success with getting your users to adopt Lightning as the platform. To understand how to have a successful rollout...