A new report by American investment bank TD Cowen has indicated that Salesforce partners have yet to see any meaningful revenue from Agentforce. Not a single respondent to the survey said that Agentforce was a driver behind recent bookings activity.
This comes just days before Salesforce is set to announce its latest round of earnings, less than a month before Agentforce hits two years on the market.
Growing Interest But Not Revenue
According to TD Cowen’s report, which includes the findings of global Salesforce partners across the US, Europe, and Asia, customer interest in Agentforce has been growing, but any form of ROI has not.
The report asked respondents about their thoughts on Agentforce’s AI agents, with 11% saying that they had not seen much immediate interest, and 56% saying they expected to see interest in the future after the product had undergone more maturation.
Interestingly, a third of partners did share that Agentforce interest had risen enough that they were beginning to see buying and trial activity, but no partner said that Agentforce had influenced any bookings.
SF Ben has reached out to Salesforce for comment.
A Precarious Place for Agentforce
These findings come at a particularly tense time for Salesforce, which is both set to release its latest earnings results on Wednesday and is currently preparing for its annual product and progress announcements at Dreamforce.
Whilst the CRM giant always has analysts and critics alike watching its every move, its stock has dropped nearly 20% YTD, and although Agentforce hit $1B in ARR in May this year, the pressure to prove Agentforce is performing is higher than ever.
Not only that, but in March, Salesforce overhauled its partner program to incentivize working with agents and Agentforce, establishing what it considered to be the top priority for its partners. If these same partners are not seeing substantial ROI, there is clearly a misalignment problem.
A report by research firm Gartner recently showed that a significant proportion of tech companies don’t actually know whether AI will deliver any long-term benefits, and they were just buying into the AI promise; this kind of disconnect is now being felt in multiple ways.
Final Thoughts
Customer and partner interest in Agentforce may be growing, but if it doesn’t translate financially, Salesforce has a lot of work to do.
That’s why this year’s Dreamforce conference will be so critical for the CRM giant in terms of establishing AI value – and not just for the largest of the enterprise companies, but for its entire customer base.
