Salesforce has announced that all Quip products are being retired, and any subscriptions cannot be renewed after March 1, 2027.
This comes after Salesforce made the decision to transfer the most common Quip use cases to Slack, Agentforce Sales, and the rest of the product portfolio.
Quip Entering Retirement
Quip, a social document suite, has been part of Salesforce’s product suite since 2016, acting as a tool to integrate structured and unstructured data within Quip documentation and the wider CRM.
Bret Taylor, Salesforce’s former Co-CEO, also joined the company through Salesforce’s acquisition of Quip, after he initially created it as a competitor to Google Docs. It has been part of the portfolio since then.
However, the way people work has changed, demanding a shift towards working in a single operating system rather than siloed, separate systems. Salesforce has tackled and is tackling this by encouraging increased use of Agentforce on Slack as part of a wider effort to connect the two. In fact, Quip forms the backbone of certain newer parts of Slack, such as Slack Canvas.
All of the Quip products listed below are being retired, including Quip Starter, Advanced, and Plus.
What Happens Now?
Salesforce has stated that Quip instances will remain fully functional until the end of your subscription terms, meaning that no immediate action is necessary. However, Salesforce has recommended that people with active Quip subscriptions explore how Slack and Agentforce can help with current use cases.
The following products and features will be rolled out throughout the year to make the transition for migrating customers as smooth as possible:
- Content Migration: This will be an in-product flow for converting Quip documents into Slack canvases, as well as with user and admin tools for exporting Quip content to other third-party applications.
- Dependency Management: Customers will also receive admin controls to help them manage and reduce their users’ reliance on Quip.
- Enhanced Integrations: Finally, Salesforce is developing deeper integrations between Slack and Salesforce to natively support key workflows currently managed in Quip, such as account planning, case swarming, and opportunity close plans.
It is important to stress that Quip will not be automatically moved, so it’s critical to be aware of the three-phase period that will be executed on your subscription’s expiration. This period will consist of:
- Read Only (90 Days): The site is immediately put into read-only mode, meaning users can log in but not collaborate.
- Blocked Logins (90 Days): After the 90-day read-only phase, users can no longer log into the Quip site.
- Data Deletion (~30 Days): After that 30-day blocked-login phase, the data deletion process begins and typically takes around 30 days to complete.
If you have questions about the next steps or need help with your transition, you can reach out to your account team.
Salesforce will be updating the relevant Help page as more updates are confirmed.
Summary
After 10 years of sitting in Salesforce’s product suite, Quip’s tenure is coming to an end. This signifies a pivot into a new era, spearheaded by Agentforce and Slack.
Now it is a question of which product or tool will be next to go as Salesforce continues its specialization effort.
