Dreamforce is rapidly approaching and the agenda builder is live! We’ve found 35 Dreamforce keynotes, and they are all available to stream on Salesforce+. But which ones should you add to your watch queue? In this article, I recommend the Dreamforce keynotes you really must watch.
This list is not exhaustive; these are just seven of my “key” keynotes! You can find all keynotes on the agenda here.
1. Main Keynote: Dreamforce 2024
“Join Marc Benioff and guests to discover how every business can become an AI enterprise.”
The Dreamforce main keynote is the belle of the ball; expect all the top announcements and plenty of pizzazz! Tune in to see the one and only Marc Benioff as he kicks off Dreamforce with a session on the latest innovations.
2. Agentforce Keynote: Build the Future with AI Agents
“Join us to see how Agentforce Agents are empowering employees and driving customer success. Hear the latest announcements and see how customers are building, testing, and supervising AI agents easily.”
Get ready! Agentforce is set to be the next buzzword in the Salesforce ecosystem – Salesforce sees the next evolution of AI as autonomous agents.
The Service Agent seeks to upgrade current chatbots by allowing humans to have fully formed conversations with them instead of following a pre-designed chat tree that can only help with a pre-determined amount of questions. The Agent is also multi-modal, which allows it to understand text, images, and videos.
3. Admin Keynote: Succeed in the AI Era
“Learn how to manage trusted solutions for the AI enterprise using data, AI, and automation. Join us to see live demos, product roadmaps, and tools to help you succeed.”
The joint Admin and Developer keynote has been called! Instead, there are now two separate keynotes, each focused on a singular role.
Adam White, Jennifer Lee, Christophe Coenraets, and Rebecca Saar are bound to delight us with declarative goodies. AI and automation are the focus, so I anticipate a keynote about Einstein 1 Studio, the latest and greatest in Copilot, Prompt Builder, and Model Builder, as well as lots of juicy Flow news.
4. Developer Keynote: Build the Future with the Platform
“Conclude your Dreamforce with a technical deep dive hosted by Christophe Coenraets, SVP Trailblazer Relations. See the latest in AI, data, and dev tools on Agentforce with live demos built for you.”
That’s right, Salesforce Developers now have their own keynote, and it’s on Thursday at 2.30 pm PDT! You can expect topics including integrating and harmonizing disconnected datasets (Data Cloud?!), multimodal AI models, AI insights, and advanced lifecycle tools to scale your applications more easily.
5. Architect Keynote: The Future Is Well-Architected
“Join us to discover how to use Salesforce’s Well-Architected principles to revolutionize your AI, data, and CRM strategies. Preview the latest innovations directly from the people who built them.”
Architects will be treated to a deep dive into Data Cloud security and ALM and can expect some updates on the role of architecture in the AI enterprise, as well as what’s new with Architect Decision Guides.
6. Sales Cloud Keynote: Accelerate Growth, Pipeline to Paycheck
“Hear how sales teams with AI drive customer success. Meet Einstein Sales Agents – your autonomous AI. Get a step-by-step playbook to accelerate growth and simplify your tech stack.”
Sales Cloud is Salesforce’s #1 selling cloud, so most of us ought to tune into this keynote for the latest in sales functionality, including Sales Agents – the next generation of AI chatbots.
7. Service Keynote: Deliver Effortless Service with Humans and AI
“Collaborate with your new AI agent from first contact to final resolution on any channel. Explore our innovations on the most complete platform from self-service to the contact center to the field.”
You can expect even more news about Agentforce and Service Agents in the Service Cloud keynote – sensing a theme yet?! Service Agents will be the next revolution in customer support, so tune in if you use Service Cloud.
Summary
Don’t forget, this list is not exhaustive and there are plenty more keynotes available in all different flavors from Nonprofit to Slack and Tableau to MuleSoft.
You can find all keynotes on the agenda here. Which ones will you be watching? Let us know in the comments.
If you’ll be at Dreamforce in person, be sure to come and say “hi” at one of our SF Ben events. We’d love to see you there.