Top 10 Posts of 2021: Admin Edition

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As we head towards the end of each year, the team likes to take a step back and look at our achievements and milestones during the year that has passed. We are always proud of what we, and our community of guest authors have produced, adding significant value to the Salesforce ecosystem.

With tons of posts published for Admins, and our highest views of all time, we were curious to find out which were the most popular posts with Admins? Well, the results are in! Here are the posts aimed at Salesforce Admins that received the top 10 pageview counts this year.

10. Use Images in Salesforce Formula Fields to Spice up Your Org

Image formulas in Salesforce are a great addition to your org to help users digest information quickly on records or list views. Salesforce image fields can be tricky to apply on your first few attempts, which is why Lucy has included several Salesforce image formula examples to get you started.

9. Top 10 Project Risks and How to Mitigate Them

The Prince2 definition of risk is, “an uncertain set of events that, should it occur, will have an effect on the achievement of objectives. A risk is measured by a combination of the probability of a perceived threat or opportunity and the magnitude of its impact on objectives”.

Amanda tells us the top 10 project risks to watch out for and how to mitigate them.

8. What is a Salesforce Sandbox?

Salesforce Sandboxes are an important feature when you are looking to develop new functionality within your organization. 

This post will equip you with everything you need to know about Salesforce Sandboxes, as well as the different types, and how to use them. 

7. Salesforce Person Accounts – Pros and Cons

There are divided viewpoints on Person Accounts in the Salesforce Community. Some view it as a risky or bad option for B2C companies, some support the functionality, and others have never even heard about Person Accounts! In this article, Jordyn explains what Person Accounts are and how to effectively work with them.

6. What is a Junction Object in Salesforce?

Salesforce provides multiple types of relationships in order for you to connect objects together in different ways.

You may be familiar with lookup relationships and master-detail relationships which allow you to create a 1 to many relationship. However, what happens when you need to connect “many” parents to “many” child records? In this article, Ben explains the purpose of the junction object and how to use it!

5. How to Write User Stories for Salesforce

A user story is a statement that’s structured “as a [role], I want to [action], so that I can [outcome]”, outlining the work you need to complete to meet the overall business requirement. The user story is the cornerstone of application development. In this article, Ian shows us how to write effective user stories.

4. The 6 Types of Relationships in Salesforce

Data relationships between objects in Salesforce can be a tricky topic to get your head around, but it is a fundamental concept to learn, as it ensures that you pick the right relationship type that creates a scalable data model. In this post, Jonathan will explain the six types of Salesforce relationships you need to understand.

3. Salesforce Admin Salary Guide 2021

Salesforce Admin salaries are a hot topic, and for good reason! The Salesforce economy is growing at such a rate that Salesforce Administrators find themselves in a favorable position, with higher average salaries than equivalent roles in other industries. How much do Salesforce Admins earn and how do you find out?

2. Salesforce to Retire Workflow Rules and Process Builder

The writing has been on the wall for some time, but during Dreamforce ‘21, the Product Manager responsible for the retirement, Patrick Stokes, delivered more detail about what to expect.

This article will cover all you need to know, including the formal end-of-life roadmap, governed by an end-of-life council:

  • Spring ‘22 release: launch migration tool for Workflow Rules
  • Summer ‘22 release: launch migration tool for Process Builder
  • Winter ‘23 release: you will no longer be able to create new Process Builders or Workflow Rules

1. Salesforce Dynamic Forms – Overview & Deep Dive Tutorial

Our deep dive into Dynamic Forms has had multiple updates this year, covering the latest enhancements to this amazing feature by Salesforce. In this post, we’ll cover what Salesforce Dynamic Forms are, how to get started, as well as what is and isn’t supported.


Our newly revamped Salesforce Administrator practice exam was one of our most popular pieces of content in 2021! This 60-question, timed practice exam can help you prepare and assess your readiness to take the real exam. Our practice exam now contains detailed explanations, images, and links to further resources, and it’s been updated to align with the new exam guide from Salesforce!


Well that’s a wrap for our top 10 Admin posts in 2021. We can’t wait to bring you more exciting content in 2022.

If there are any topics or posts you would particularly like to see in 2022, let us know in the comments!

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