As one of the very first products Salesforce launched, Sales Cloud is what most professionals and customers are most familiar with. Over the years, the offering has seen multiple new enhancements and added functionality, while covering all of the core needs of sales teams across all industries and company sizes.
With Agentforce 360 being unveiled at Dreamforce 2025, let’s dive into how this new era will be shaping sales on the Salesforce platform.
Agentforce Sales
The next step in the continuous evolution of Sales Cloud is Agentforce Sales. In the era of humans and agents working alongside each other, Salesforce is not only rebranding Sales Cloud into Agentforce Sales, but also highlighting a clear direction for agentifying the end-to-end sales processes.
Within an Agentic Enterprise, Agentforce Sales aims to help organizations of all sizes reimagine how Sales Managers go about their day. With agents becoming “force multipliers” to address capability concerns over low-level tasks, your Sales Managers, Business Development Reps, and all other customer-facing teams involved in the sales cycle can do what they do best: build and maintain relationships.
Pipeline Growth at Scale
Focusing on the right leads at lightning speed while providing a deeply personalized experience is no easy feat. When thinking about the top of the funnel, both Sales and Marketing teams spend tremendous amounts of time identifying the right prospects, composing insightful emails, and staying on top of it all.
Agentforce Sales is built to support during all these steps, from prospecting to initial qualification and meeting setting, to ensure that no potential lead is left behind.
Following the acquisition of Bluebirds, as well as other partnerships with third-party data providers such as ZoomInfo and 6sense, Agentforce Sales will be introducing new capabilities for prospecting and enrichment, currently planned to be generally available in February 2026.
Agentforce will ensure that prioritizing will no longer be a lengthy process by automatically reviewing previous activity, interactions, and intent, to present your team with the best Leads to focus on. The best part is that this could be Salesforce data or information from many other sources.
Take Seller Productivity to New Heights
With access to all data that Sales Managers would have had to manually go through before or after meetings, Agentforce can alleviate their burden and give them all of this time back. When it comes to drafting follow-up emails, next steps, or summaries, this is where Agentforce Sales can shine from the get-go.
Continuing the “force multiplication” theme, in the Agentforce Sales realm, capacity is no longer a limit to growth. During the Sales keynote (which is available on demand on Salesforce+ or YouTube), the new Sales Workspace has been introduced – a command center-like experience for individual sellers to transform the way they work.
Alongside the embedded Tableau dashboard and Opportunities recommendations at the top, Agentforce also generated a list of actions where human input is needed. On top of that, users will be able to see, at a glance, all tasks completed by agents across all key areas within sales cycles.
One of these items is Accounts Researched, a functionality that was first announced at Dreamforce ‘24 as a roadmap item, and it’s finally here following the Winter ‘26 release. Starting from an Account Plan, various areas can be researched, and the Account Plan can easily be updated with one click. All of this account intelligence will also be available in Slack, so that the much-needed insight is right at your team’s fingertips.
Automatic Opportunity Updates
Going back to Salesforce after customer meetings and updating records has to be at the top of the tasks that Sales Managers would like to go. The new Agent Activity column within the Pipeline Inspection view can make that dream a reality.
Based on context from either emails or calls, for example, Agentforce can recommend next steps, and users can simply choose to accept, decline, or edit the suggestion before applying it. To provide all the context before making a decision, sources will also be available on the side panel for each of the recommendations.
By combining Slack and Salesforce, Agentforce Sales can be accessible exactly where sales teams collaborate. Not only that, but even after a deal is closed, Agentforce can help with automatically generated recommendations, which include next steps, as well as products to sell to continue the conversation.
Get Started Right from Setup
What started as Sales Cloud Go a while back has since been updated to Salesforce Go, as your go-to place to start learning about, turning on, and monitoring key features within your org. While this is not Agentforce Sales specific, there are plenty of Features and Feature Sets that cover most of the functionality presented in the Sales keynote, which is available now.
Final Thoughts
Selling will remain a core process within any organization, and in the era of AI and autonomous agents, Agentforce Sales promises to make this shift a reality. Be it customer-facing or employee agents, as long as they are equipped with the right data and insight, your new digital labor team can help your colleagues save time with words, not clicks, in their flow of work.
How are you planning to leverage Agentforce Sales in your organization? Let us know in the comments section below!
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