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Salesforce Maintenance Exams: Everything You Need to Know

By Lucy Mazalon

To keep your Salesforce credentials valid, it’s essential to take Salesforce maintenance exams. This is beneficial as it ensures you stay up-to-date with the constantly evolving Salesforce platform, keeping your skills current and relevant. This article will outline everything you need to know ahead of taking your Salesforce maintenance exam.

Salesforce maintenance exams were transitioned to Trailhead in 2018, introducing several key changes:

  • Individuals now only need to complete one Salesforce maintenance exam per certification each year.
  • Optional ‘no/low code’ and ‘code’ badges are available. Beyond the required maintenance badges, it’s highly recommended to explore all available badges across certification paths to deepen your knowledge of the latest Salesforce features. These badges include hands-on challenges and are released three times a year.
  • Enhancing the exam interface has made it easier to access Salesforce maintenance exam requirements through your single Trailblazer login. The interactive, gamified modules are now more accessible, with clearer notifications and significantly less friction compared to the previous WebAssessor platform.
  • Additionally, Salesforce maintenance exams are now free of charge, eliminating the previous $100 fee per exam – a change that has been welcomed by the community!

With new certifications introduced every year and more tracks and pathways available, Trailblazers have the opportunity to upskill without breaking the bank or feeling overwhelmed.

With new certifications added every year and more ‘tracks’/pathways opening up, Trailblazers can upskill without spending a fortune or becoming overloaded.

How Do I Maintain My Salesforce Certification?

In a nutshell, head to your trailblazer.me profile, and scroll down to the certification section. 

For each of your Salesforce certifications, you’ll see either a green “Active” or red “Maintenance Due” icon. 

Note:  You must link your Webassessor and Trailhead account together.

Follow the links to the Trailhead modules, which are “open book” (i.e. you are free to look at any resources), with the aim for you to learn while you sit the short exam.

You can also access maintenance Trailhead Modules by using the Trailhead search bar.

Don’t panic about remembering to check regularly. When new maintenance exams are due, you’ll receive a clear email notification. 

Salesforce Architect Maintenance Exams

“Architect Designer certifications will have their own Designer maintenance module, created specifically for the designer and/or architect audience.”

Note: Architect (and Designer) certifications have their own maintenance modules which will cover all related certifications (Data Architect, Sharing and Visibility Architect, etc.) rather than an individual module by certification like the Admin or CPQ Specialist ones.

How Much Does it Cost to Maintain a Salesforce Certification?

Salesforce maintenance exams are free. 

Important! If you fail to maintain your certifications after a certain amount of time has elapsed, they will expire – yes, this means you will have to take the full certification exam again plus pay the $200/$400 bill to sit the exam.

READ MORE: How Much Does a Salesforce Certification Cost?

How Do I Check My Salesforce Maintenance Exam Status?

You can also use the ‘Certification Status Request‘ service which sends an email directly to you. 

Inputting your email address (linked to your Webassessor account) will trigger an email outlining the status for each of your Salesforce certifications. 

Inputting your email address (linked to your Webassessor account) will trigger an email outlining the status for each of your Salesforce certifications.

Summary

Stay current with the ever-evolving Salesforce platform (the carrot) and protect your hard-earned credentials (the stick). I learned this the hard way when I accidentally let my Pardot certification expire (unfortunate timing, as I was working as a Pardot consultant at the time). The introduction of a streamlined and cost-effective Salesforce certification maintenance process was a welcome change, especially as Salesforce professionals continue to accumulate more certifications per person. Now, we can explore new certifications and alternative tracks without worrying about monetary constraints. 

Note: All certification exams are still hosted on the Webassessor platform, with proctoring available either onsite or online. You can view the fees for each exam here.

The Author

Lucy Mazalon

Lucy is the Operations Director at Salesforce Ben. She is a 10x certified Marketing Champion and founder of The DRIP.

Comments:

    Tasnim
    July 28, 2018 7:51 pm
    Hi Ben, I linked the Trailhead and Webaccessor account and later completed the Summer 18 maintenance for Admin. I cannot see it reflected on webaccessor? Should it appear?
    Tasnim
    July 28, 2018 7:51 pm
    Hi Ben, I linked the Trailhead and Webaccessor account and later completed the Summer 18 maintenance for Admin. I cannot see it reflected on webaccessor. Should it appear?
    Stephanie Peck
    August 01, 2018 8:22 pm
    Hi Ben, Same thing is happening to me. My trailhead and Webassessor accounts are linked and I completed the trail for the admin Summer 18 maintenance exam two days ago, however when I check my credentials it shows 1 exam behind....
    Vishnu
    October 19, 2018 7:33 pm
    Hi Stephanie & Tasnim, Were you guys able to sort the issue out? I made a blunder. Took the maintenance exam on trailhead first and THEN linked it to webassessor. Now, I dont see any proof of the summer 18 maintenance exam completion on webassesor and am presently hoping it will happen in due time. Your response will be highly appreciated. Thanks!
    Manu Shimoga
    December 12, 2018 7:54 pm
    I have linked Webassesor account with Trailhead. After that I have cleared Summer 18 Admin maintenance exam in Trailhead. But I did not get any mail notification for the completion of the same. Could you please update the same?
    K Joseph
    March 11, 2023 6:08 am
    I have only one certification and attempted my very first maintenance test today. I got thru with all the 500 points. My profile does not reflect the status and still displays as "Maintenance Due". Is this a glitch or does it take a few hours/days to reflect the status in the profile?
    Christine Marshall
    March 16, 2023 11:40 am
    I would contact Salesforce about this as it may be a glitch or it may just take a while to update.
    Thiago Martinelli
    May 30, 2023 6:13 am
    I currently hold a SFCC Developer certification, which I understand is a prerequisite for taking the SFCC Architect exam. However, my SFCC Developer certification is currently listed as "Maintenance Due." Does this status impact my eligibility to take the Architect exam? Can I still proceed to schedule and take the SFCC Architect exam under these circumstances, or do I need to complete the maintenance requirements for my Developer certification first?

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