70% of Organizations Report Key Integration Gaps, MuleSoft Study Reveals

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Digital user experiences, connected experiences, seamless integration – these are buzzwords that we’ve heard as interactions between customers, prospects, and your organization – have become increasingly digital. In fact, it’s estimated that 72% of all interactions are now digital.

Effective integration relies on well-designed and robust API architectures to move data from one platform to the next, in the most effective way possible.

Integration capabilities can be taken for granted in our hyper-connected world. But, when was the last time you questioned the effectiveness of your own organization’s integration? Is it helping or hindering digital transformation for you? And, what’s the cost of sub-standard integration?

As digitalization accelerates, organizations could lose on average $7 million ($6,846,979) in revenue if they fail to successfully complete digital transformation initiatives – which rely on well-executed integration.

As organizations are using 976 individual applications, on average (compared to 843 a year ago), data silos become increasingly inevitable. On average, only 28% of these hundreds of applications are integrated.

MuleSoft’s 2022 Connectivity Benchmark Report compiles global survey data of 1,050 CIOs and IT decision makers. Its aim is to highlight the challenges (and opportunities) for organizations to create and automate seamless experiences.

MuleSoft pie charts show how difficult it is for organizations to integrate end-user experiences (in 2021 and 2022)

Source: 2022 Connectivity Benchmark Report, MuleSoft

Integration Challenges in 2022

Key findings reveal how sophisticated we are, as a collective, when it comes to integration:

  • 55% of organizations said they find it difficult to integrate user experiences (48% a year ago).
  • Security and governance (54%) was cited as the biggest challenge to integrating user experiences. 46% reported outdated IT infrastructure, and 42% reported an inability to keep up with ever-changing processes, tools, and systems.
  • 54% reported enhanced visibility into operations and increased customer engagement as the greatest business benefits (by the organizations that were successful with integration). Other benefits realized included innovation (50%), improved ROI (48%), and increased automation adoption (45%).

Source: 2022 Connectivity Benchmark Report, MuleSoft

  • Data silos are a significant barrier for 90% of organizations.
  • In their efforts to integrate apps and data from across the enterprise, organizations appear to be focusing more resources in the wrong areas, such as custom integration. As a result, they are increasing their technical debt. On average, organizations spent $3.65 million* on custom integration labor in the last 12 months – a 4% increase from last year ($3.5 million).
MuleSoft pie charts show the proportion of time organizations spent on new custom integrations between systems to enable new digital capabilities (2021 and 2022)

Source: 2022 Connectivity Benchmark Report, MuleSoft

*Survey respondents stated on average they spent $9,491,188 on IT staff (both on employee salaries and external contractors) over the last 12 months. Cumulatively, survey respondents stated on average their IT teams were spending 38.46% of their time designing, building, and testing custom integrations.

Reuse is on the rise – and so are clear API strategies

  • 90% of organizations have a clear integration and API strategy.
  • 26% said leaders now demand that all projects abide by a company-wide API integration strategy (15% a year ago).
  • Reusable IT assets and APIs accelerate projects, rather than building from scratch each time. 46% of organizations’ internal software assets and components are available for developers to reuse (42% a year ago). 48% of organizations said IT is actively reusing these components (41% a year ago).
MuleSoft pie charts show what percentage of organizations' internal software assets are available for developers to reuse (2021 and 2022).

Source: 2022 Connectivity Benchmark Report, MuleSoft


As the “world’s #1 integration and API platform”, MuleSoft’s report comes at an interesting time where data now provides evidence of business benefits when integration is done right – plus, the financial cost when it’s not. What’s interesting, are the indicators that have worsened between 2021 and 2022, as referenced in the report. It’s clear that creating connected user experiences has become increasingly difficult, especially to overcome security and governance challenges.

Download MuleSoft’s 2022 Connectivity Benchmark Report to explore these insights further:

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