Salesforce has announced that it has secured a $5.6B, 10-year contract with the US Army to bring the capabilities of Missionforce, the CRM’s AI national security unit, to the Department of War (DOW).
As part of the new contract, both the Army and DOW can use Salesforce’s secure “data fabric”, and its industry-compliant clouds will be the foundation for the Army’s “agentic enterprise.” Salesforce claims that this contract will help accelerate decision-making, optimize operations, and improve support for millions of soldiers, personnel, partners, and dependents.
Details of the Deal
As one of the first significant Missionforce deals since its inception last September, this US Army contract aims to bring Salesforce’s CRM and AI capabilities to the DOW.
Salesforce hopes that by utilizing its Missionforce capabilities, procurement timelines will be reduced from months to days, costs will be reduced through streamlined contracting, predictable pricing, and efficient resource allocation, and siloed systems will be brought together as one, improving decision-making for military personnel.
Alongside the mission-critical advancements, Missionforce will also bring:
- “Hire to Retire” Support: Providing support and enhanced efficiency across the recruitment, training, benefits, and retirement pipelines.
- Workflow Management: Military personnel can operate daily with more efficient workflows that tie together their every task. This covers personnel and readiness management, case resolution, training delivery, and real-time collaboration.
- An Agent-Ready Foundation: Future agentic deployment will be prepared for by unifying data, connecting systems, and establishing trusted workflows.
Building on an Existing Relationship
When Missionforce was announced, it was a natural continuation of the work Salesforce had been conducting for several years across the US Army, Navy, and Air Force. This particular contract is no different, expanding on the decade-long relationship between Salesforce and the US Armed Forces.
Kendall Collins, the CEO of Missionforce and Government Cloud, emphasizes how this particular contract will help the DOW’s “transformation into an agentic enterprise.”
“From recruiting to the tactical edge, Salesforce is equipping our forces with technology built for today’s dynamic environments – streamlining operations, increasing readiness, and enabling those who serve to stay focused on the mission,” he said.
As part of its previous contracts, Salesforce helped the Army complete a significant modernization of its main service center. The Army HRC is now implementing a command-wide, AI-powered CRM, and this deployment will provide 3,000 Army HRC employees and soldiers with their own AI support agent, establishing an agentic “digital front door” to the resources required for mission completion.
Solidifying AI’s Place in Government Security
Although this new contract is a subsequent result of the launch of Missionforce, which will likely expand on existing innovations, it is also partly a strategic move from Salesforce as part of its wider competitive action.
This contract highlights to investors that Salesforce has a keen focus on its government contracts, further solidifying that its proprietary AI has credible use cases, especially weeks before its next quarterly earnings.
Summary
Salesforce has started this year with a particular message: it is focused on its government contracts, and its AI capabilities have a firm place within national security.
As Missionforce continues to develop, we will likely see more innovation and plans be announced, which we will report on as they happen.
