Salesforce is partnering with CrowdStrike to enhance security for Agentforce and the Salesforce Platform.
The alliance is intended to help Salesforce admins and security professionals gain enhanced visibility, compliance support, and protection for mission-critical workflows through integrations between CrowdStrike Falcon Shield and Salesforce Security Center, the companies said.
The partnership will also let customers access CrowdStrike’s agentic security analyst, Charlotte AI, through Agentforce for Security and utilize it to work directly alongside teammates in Slack, flagging possible threats and recommending actions “in a conversational manner as any other employee would”, CrowdStrike revealed.
Salesforce and CrowdStrike Partnership Explained
Security teams have to understand what agents are doing, and have the ability to trace them back to their human creators, and prevent them from becoming “overprivileged or compromised”, the companies said in their announcement.
The companies are integrating Falcon Shield – which provides visibility and automated response to threats targeting SaaS applications – and Salesforce Security Center, which provides a comprehensive view of permissions and controls across the company’s Salesforce environment.
The businesses say customers will gain the following benefits:
- Visibility and Accountability: Trace agents to their human creators, allowing a clear chain of accountability and privilege governance.
- Proactive Risky Behavior Detection: Flag misconfigurations, overprivileged agents, and unusual activity inside Salesforce in real time.
- Automatic Threat Containment: Automate response actions with Falcon Fusion, directly from Salesforce Security Center. This includes blocking risky access or disabling compromised agents.
- Unified AI Agent Protection: Combine Falcon Shield, Falcon Next-Gen Identity Security, and Falcon Cloud Security to deliver end-to-end control over Agentforce agents and applications.
And, by bringing Charlotte AI into Slack through Agentforce for Security, CrowdStrike, and Salesforce aim to empower teams to handle security incidents without having to switch applications, through the following means:
- Accelerated Incident Response: Create dedicated incident channels in Slack to coordinate responses.
- Conversational Threat Investigation: Use natural language to query Charlotte AI for immediate answers on threats, hosts, and data.
- Real-Time Remediation: Isolate compromised devices or take other response actions directly from Slack.
Daniel Bernard, chief business officer at CrowdStrike, said: “Adversaries are already targeting AI agents and applications with identity-based attacks. Together with Salesforce, we’re extending the power of the Falcon platform to protect mission-critical workflows and secure the next generation of AI-powered business.
“By integrating Falcon Shield into Salesforce Security Center and bringing Charlotte AI into Agentforce, business and security teams gain a unified view of risk and response – protecting today’s operations while enabling tomorrow’s AI-driven enterprise.”
Brian Landsman, CEO of AppExchange and Global Partnerships at Salesforce, said: “A key to unlocking the full potential of agentic AI lies in the ability to secure it.
“Our partnership with CrowdStrike ensures that our customers can build their agentic enterprises on Salesforce while maintaining the highest standards of security and compliance.”
The Falcon Shield integration will be available within the Salesforce Security Center and on the Salesforce AppExchange this year.
Charlotte AI will be integrating into Slack via Agentforce for Security and available via the AgentExchange and Slack Marketplace also this year.
Final Thoughts
Security is on a lot of Salesforce professionals’ minds right now, and with good reason.
The timing of this announcement may be coincidental, but it comes at a time when data theft incidents targeting Salesforce customers are in the news, so ecosystem members might be somewhat happy that Salesforce is thinking about safety.
