Artificial Intelligence

Master Agentforce: Free Training Resources, Certifications, and Hands-On Guides

By Christine Marshall

Agentforce is here! With AI training and certifications offered at no cost, there’s never been a better time to explore all the Agentforce training resources. Whether you’re new to AI or looking to deepen your expertise, we’ve got you covered.

In this guide, you’ll learn how to access an Agentforce Playground, navigate essential Trailhead modules, join free instructor-led sessions for personalized guidance, and choose the best certification to showcase your Agentforce expertise.

Agentforce Playground

To get your hands dirty with Agentforce, you’ll need a special Agentforce Playground which is available via specific modules in Trailhead. You can find the link to get your Agentforce Playground in Configure an Agentforce Service Agent

Trailhead

There are many Trailhead trails and modules dedicated to AI and Agentforce. For a comprehensive overview, I’d recommend the Get Ready for Agentforce trail. It’s suitable for complete beginners but still contains the opportunity to get hands-on and build an Agentforce Service Agent.

Since Dreamforce, Salesforce has released many new modules including:

But, there are many more to be discovered:

You can find Agentforce-specific modules here and Agentforce-specific trails here

Salesforce Instructor-Led Classes

Salesforce currently offers four instructor-led classes to drive customer success and productivity using AI and Agentforce:

  • Build Salesforce AI Solutions: An in-person three-day event, taking place in San Francisco and London. This course will be delivered once a quarter in both locations. 
  • Get Started with Agentforce: A 90-minute interactive, virtual session that will show you how to use Agentforce for employee assistance using a standard, out-of-the-box Agent.
  • Build Your First Agent with Agentforce: A 90-minute interactive, virtual session where you will build and deploy a new Agentforce Agent on an Experience Cloud site. 
  • Get Started with Prompt Builder: A 90-minute interactive, virtual session that will teach you how to use prompt templates in Prompt Builder.

The classes are free and will be running until December 31, 2025.

READ MORE: Salesforce’s New Free AI Certifications: Your Guide to Courses and Premium Training

Classes are not always available. In the event that the page shows no classes, keep checking back. 

AI Specialist Certification

The only certification to prove your Agentforce expertise is the AI Specialist. It is a deep-dive-style certification into generative AI and its usage within Salesforce. You’ll be expected to configure and apply Einstein AI tools (including Agentforce) in Salesforce and convey the features and benefits of the Einstein Trust Layer.

In addition to the free instructor-led classes, the Salesforce AI Specialist certification is also free on your first attempt until December 31, 2025. 

  • Trailhead Exam Guide: Your first port of call should always be the Salesforce Trailhead Exam Guide. Here, you can find key information about the exam, recommended resources, and a breakdown of the key topics and weightings.
  • Drive Productivity with Einstein AI: This is an in-depth Trailmix designed to prepare you for the AI Specialist certification. With almost 30 things to do, from Trailhead modules to videos to Help articles, this mammoth trail comes in at an estimated completion time of 9 hours and 34 minutes! Not to worry, though; I anticipate many of you will already have done some of the tasks, especially if you tackled the AI Associate exam.
  • Cert Prep: Salesforce AI Specialist: This module is a great way to refresh yourself on the key concepts and test your knowledge. (Also, side note: how nice is the user interface for the overview?! It is so easy to see at a glance what skills you will gain, what you’ve completed, and key insights about the module.) Cert Prep modules are particularly useful due to their inclusion of practice exam questions and flashcards.
READ MORE: Salesforce AI Specialist Certification Guide & Tips

Summary

With so many Agentforce training resources available, where will you choose to start your learning journey? Let us know in the comments. 

The Author

Christine Marshall

Christine is the Courses Director at Salesforce Ben. She is an 11x certified Salesforce MVP and leads the Bristol Admin User Group.

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