Agentforce has been launched on Salesforce’s help portal with Marc Benioff declaring the “future of customer support” has arrived.
Writing on LinkedIn, the CEO welcomed Salesforce enthusiasts to “our new Agentic era”, revealing the news that the company’s flagship AI product was now live on help.salesforce.com.
“How Can Agentforce Help?”
People who visit the help portal – which handles 60 million sessions and more than 2 million support cases each year – are greeted with a welcome page asking, “How can Agentforce help?”
Visitors can enter their queries into a text box and converse with an Agentforce agent.
Announcing the news on LinkedIn, Salesforce CEO Marc Benioff wrote: “At Salesforce, we pride ourselves on being Customer Zero for all of our products. So I’m excited to share that #Agentforce is now live on help.salesforce.com.”
He added: “When you use help.salesforce.com, especially as an authorized user, you’ll see the highest levels of accuracy and responsiveness. Log in for personalized insights tailored to you; it’s grounded in each customer’s data. You can try all this today and see first-hand the future of customer support and service. Welcome to our new Agentic era!”
The CEO, who founded Salesforce in 1999, also uploaded a promotional image – which appears to have been AI-generated – to accompany his post.
Some social media users poked fun at what were seemingly AI “hallucinations”, including the ironically misspelled phrase “Perfecly spelled” [SIC] above the word “Agentforce”.
However, there was also a great deal of positive feedback, with a number of LinkedIn users congratulating Marc and Salesforce for the “awesome” product.
The Salesforce CEO posted the announcement shortly before Salesforce’s third-quarter report was due to come out on Tuesday, December 3, after the close of the market.
Salesforce (CRM) stock has been rising since their flagship AI Agentforce was properly revealed in September, at Dreamforce 2024.
Final Thoughts
It is hopefully a good sign for Salesforce that they believe in their own product enough to actually roll it out on their own website, and are “eating their own dog food”, as the expression goes.
But the timing of the announcement is interesting, as – despite the amount of positive feedback the news received on LinkedIn – it will still likely be overshadowed by the company’s third-quarter earnings report.
How the company performs in terms of earnings may confirm whether this announcement is seen as yet more good news for the tech giant, or perhaps simply a silver lining around a dark cloud.