Salesforce Admin positions are sweeping across the world and are becoming one of the most in-demand jobs globally. Just last year Indeed placed the “Salesforce Administrator” position at Number 4 in their “Best Jobs of 2017” in the United States (Salesforce Developer placed just behind at #6). This rating was given due to the current number of open positions, the salary, and growth opportunities for the position.
Coming from a Salesforce Admin background myself, I can attest to it being an extremely rewarding job that provides many opportunities for you to learn and develop, while providing huge value back to the organisation that employs you. Becoming an amazing Salesforce Admin is something that we all want to strive to be, but it doesn’t happen overnight. A combination of experience, studying, making mistakes and practical application will ensure that you’re on your way to becoming top in your field.
Want to test to see if you’re on your way, or already hold the title of “Amazing Admin”, then read on to see the less obvious traits that make you great…
Your Wear Multiple Hats
One of the main reasons I believe that being a Salesforce Admin is fantastic for your career is the fact you have to take on the responsibility of many roles. This might not be immediately obvious to people who are new in this position, but experienced Admins will understand exactly what I mean (Especially where you are a solo Admin).
This blog post by Sarah Dallimore highlights 7 clear roles that an Administrator might need to take on when dealing with a Salesforce implementation. A couple of my favourites are Trainer and Business Analyst. As a core responsibility of a Salesforce Admin is to make changes to Salesforce that are aligned to the business, a logical final step in this process is to train users on those changes. By failing to do this, users may not be taking full advantage or Salesforce and may lead to a lack of adoption.
A Business Analyst is most definitely another hat that Amazing Admins will have to wear. You are in pole position to learn about gaps in the business, and support your users with relevant changes to Salesforce that help them in their day to day job. If you’re not doing this already, then the next section might help you…
You Involve All Stakeholders
In your position as a Salesforce Admin, you will have multiple stakeholders to deal with. Some of these may be immediately obvious, and some might not. For example, if you head up a Sales Cloud implementation, your main stakeholder might be the Head of Sales, or it could be your boss, maybe it’s both? But how about the people that surround the Sales Cloud implementation, what about marketing who feed Leads into Salesforce, what about Finance who have to deal with the invoices and purchase orders, how about the actual users that are using Salesforce on a day to day basis?
However basic or complex your implementation is, all of your stakeholders might not be immediately obvious, but involving them can bring huge value to your organisation.
For example, the Head of Sales might have some fantastic ideas to decrease the time it takes from lead to closed won opportunity, but I bet by involving marketing and the sales users, you will build a much better picture of a potential solution.
You Analyse Multiple Options
Once you’ve gathered requirements from multiple stakeholders, now comes the fun part, let’s get building some slick solution using the power of Salesforce! I would hazard a guess that this is most Admin’s favourite part of their job, getting to build a solution that will amaze their users. That’s why it’s all too easy to fall into a trap of going with your gut instinct and building the first solution that comes to mind. Questions such as, “Is there already a solution in Salesforce that accomplishes this?”, “Is this solution scalable?”, “What are the implications on the Salesforce org?”, should be all running through your mind when you decide to build something.
With my day job at EMPAUA, a lot of our projects come from working with existing Salesforce customers who have systems that are just not working for their business due to poor setup. This includes over complicated development when point and click config could be used, custom objects that have been created that have replicated standard objects, or solutions that just aren’t fit for purpose. A great example of this is a post from SFDC99 that looks at all the automation options out there, and how they differ from one another depending on the solution you are building.
You’re Constantly Striving for More
A Salesforce Admin position is the polar opposite of what could be described as a “dead end job”. The position, the platform, the products and Salesforce the company are innovating and growing at such a rate, that if you’re not growing as well, you’re falling behind. To take an extreme example, if you were to go on a sabbatical for a few years and come back to your job as a Salesforce Admin, do you think you would be able to do it effectively?
Anyone involved in a career in the Salesforce ecosystem needs to be looking to grow constantly, keeping up with innovations, product changes, and ensuring they are growing personally as an individual. This is not an easy task to do, and as Salesforce keeps growing at an unprecedented rate, we have to actively ensure we are pushing ourselves forward. Blogs like this and others can make sure that key bits of information are delivered to your inbox in bite-size size forms, as well as Trailhead and Salesforce Certifications to make sure you are up to date with product innovations and solution building.
Becoming an Amazing Salesforce Admin is hard but within the grasp of everyone that wants to be. By keeping up with innovation and understanding your role in supporting the business you work, you can ensure that you keep growing as well.
How would you rate yourself as an Amazing Salesforce Admin?