Tools for Next-level Salesforce Duplicate Management
For businesses of all sizes, duplicate records are an inevitable part of CRM ownership. Duplicates are often positioned as the central threat to the goal of CRM because they...
10 Tips for Choosing the Right Salesforce Consulting Partner
Implementing Salesforce solutions demands active engagement and technical expertise, which is why organisations look to an implementation partner. According to one report by CIO, 18-69% of CRM Implementation Projects...
Investing in Digital Transformation in the Age of Corona
One of our advisors once told me: it’s good times for pessimists. That was 2 months ago. By now, even the most optimistic sales and marketing pros amongst us...
5 Lightning Report and Dashboard Tips for Salesforce Super Users
From working as a consultant to being an end-user, reports have often been the main topic for all levels of management in the businesses I have worked in. One...
Game On: Join the New ‘Top Trailblazer’ Leaderboards
If you are working with Salesforce, no doubt you know about Trailhead, the gamified platform to acquire Salesforce skills for free. Trailhead rewards you with a badge and a...
6 Innovative Features & Products to Maximize Your Salesforce Investment
Salesforce is an incredibly powerful platform straight out of the box. But for those who really want to push their implementation to the limit and discover all that Salesforce...
Which Salesforce Apps Are Best for Your Nonprofit?
When it comes to engaging supporters, nonprofits have to stay on top of the best practices. That means investing in comprehensive technology that speeds up processes and ensures that...
Einstein Voice: What’s Next for the ‘Alexa of Salesforce’
Einstein Voice enables users to conversationally interact with the Salesforce platform via the mobile app or smart speakers e.g. Alexa, Echo, Google Home. This empowers users to perform tasks...
Slack to Salesforce Integration – New and Improved
Slack, one of the most commonly used chat platforms for businesses, recently announced an update to their Salesforce app; the 2.0 update includes improvements under the hood for the...
Deliver Exemplary Customer Service With Integrated Salesforce Telephony
In our last blog, we looked at some of the features telephony brings to Salesforce. Today, we’re going to look at how a couple of different businesses are benefitting...
