Salesforce is experiencing widespread service disruption affecting customers across multiple regions, with users reporting severe delays, intermittent errors, and, in some cases, being unable to access the platform altogether.
The disruption began at 12:50 AM PDT on September 16, according to Salesforce Trust, and comes in the middle of Dreamforce 2026, where Salesforce is currently showcasing some of its biggest new announcements of the year. At the time of writing, Salesforce is still investigating the issue and has not provided an estimated time of full recovery.
What Is Causing the Salesforce Outage?
Salesforce first acknowledged the disruption at 12:50 AM PDT, before confirming shortly before 2 AM that multiple instances across all regions were affected.
The company’s Trust Site highlights hundreds of instances that have been impacted and states that customers may experience severe delays, intermittent errors, or an inability to access some Salesforce services. It has also been confirmed that the problem can prevent customers from creating new support cases through its portal.
By 2:10 AM PDT, Salesforce had provided some initial details about what’s happening behind the scenes. The company has said that requests are stalling while waiting for a response from an internal login service, which is subsequently consuming available server resources. It has attempted a rolling restart on one impacted instance to determine whether this could resolve the problem.
Reports from the online Salesforce communities suggest the effects are extremely widespread. Some have reported disruption in India, and several users have described Salesforce repeatedly becoming available and then going down again.
The impact also appears to stretch beyond people simply trying to log in to Salesforce, with one user reporting that their API integrations were “alarming constantly”, while another described having to tell customers their system was unavailable and accumulating a backlog of callbacks.
It is worth noting that this appears separate from the ongoing Salesforce UI freezing issue affecting some Chrome and Edge 153 users, which Salesforce has attributed to an external Chromium browser update rather than its own codebase.
We have reached out to Salesforce for comment.
Ongoing Updates
2:57 AM PDT: Salesforce said it believes the disruption is being caused by an external dependency failure affecting its legacy login server. As a potential mitigation step, the company said it was blocking an API endpoint while continuing to investigate. Salesforce also contacted its third-party infrastructure provider, which confirmed that it was not seeing any issues with its own infrastructure.
3:01 AM PDT: Salesforce confirmed that it was no longer pursuing restarts as a remediation path. Customers were still experiencing severe delays, intermittent errors, and an inability to access some services, while support case creation also remained affected.
3:18 AM PDT: Salesforce said increased load on one of its core system components had limited its ability to process requests.
3:31 AM PDT: Salesforce said it was testing a fix on a test instance before deploying it fleet-wide.
3:56 AM PDT: Salesforce said it had successfully validated its fix on a test instance and was beginning to roll out across all impacted instances.
4:19 AM PDT: A fleetwide rollout is underway. Customers should start to see their service return to normal. Salesforce is meanwhile working on a code-level permanent fix.
Final Thoughts
The timing couldn’t be more unfortunate for Salesforce, landing on the biggest week of the year for the CRM company.
This remains a developing incident, and we will update this article as Salesforce provides further information on the cause and recovery.
