Slack to Salesforce Integration – New and Improved
Slack, one of the most commonly used chat platforms for businesses, recently announced an update to their Salesforce app; the 2.0 update includes improvements under the hood for the...
10 Important Trailhead Badges to Achieve in 2020
One of the things we all love to do is to make goals for the upcoming year. Have you considered adding Trailhead goals into your New Year’s Resolutions? Here...
Creating Joined Reports in Lightning
Back in the Spring ‘19 Salesforce Release, Joined Reports became part of the new Lightning Report Builder. Reports and Dashboards got a makeover in Lightning and more specifically, the...
Sneak Peek at the New Salesforce Mobile Application
It’s here, it’s here, it’s finally here! The much-talked-about major update to the Salesforce mobile app is finally here! You can tell I’m excited. This update takes the Salesforce...
5 Tips for Salesforce Lightning User Adoption
Having a successful Lightning Implementation means that you have had success with getting your users to adopt Lightning as the platform. To understand how to have a successful rollout...
Salesforce Products and Pricebooks vs. Salesforce CPQ
Products and Pricebooks vs. CPQ – what’s the difference? Which one does my sales team need? These are questions I have heard a lot since Salesforce purchased Steelbrick CPQ...
New Lightning Object Creator: Turn Spreadsheets into Salesforce Objects
The Lightning Object Creator is finally here! This is the Admin Tool I have been waiting for the most since I went to Dreamforce in 2018, and it is...
Setting Up Push Notifications In Salesforce
The ability to send notifications is an important feature that has been missing from Salesforce – until now! As part of the Summer ‘19 release, Salesforce added this new...
Which Trailhead Superbadge Is Right for You?
So you are thinking about getting your first Superbadge? Or maybe you have already read my article on why Superbadges are awesome and have gotten one or two and...
![Service Cloud Certification Guide & Tips [UPDATED 2019]](https://www.salesforceben.com/wp-content/uploads/2019/04/SFB_title_Service-Cloud-Certification-Guide-Tips-UPDATED-2019-.png "Service Cloud Certification Guide & Tips [UPDATED 2019]")
Service Cloud Certification Guide & Tips [UPDATED 2019]
As some of you may have recently noticed, in February 2019, Salesforce updated their Salesforce Certification Guide for taking the Service Cloud Consultant Exam. As part of the update,...
