As some of you may have recently noticed, in February 2019, Salesforce updated their Salesforce Certification Guide for taking the Service Cloud Consultant Exam. As part of the update, there are now additional sections, and there is a different set of weighting applied. First up… Read More
Back at Dreamforce ‘17 myTrailhead was announced to the public, but was not made generally available to the masses until just last week. With its full launch after several successful pilots, including Salesforce’s own internal pilot, myTrailhead is going to become very rapidly the highlight… Read More
Salesforce as an ecosystem has always provided a community that helps you learn and grow. Part of that community is the Trailhead platform. If you have not already heard about Trailhead, this is the gamification platform that Salesforce provides for all of its users (Sales,… Read More
In June of 2018, Salesforce.org, the philanthropic arm of Salesforce.com launched Salesforce’s newest Cloud, the Salesforce Nonprofit Cloud (still referred to as NPSP). This was part of Salesforce mission to make Nonprofit organizations be able to better manage every aspect that makes up a nonprofit… Read More
Whoo! Goodbye 2018 and Hello 2019! I hope you all had a happy and healthy New Year Celebration! The Salesforce world in the last month of 2018 was a pretty quiet one, which is to be expected since most folks are enjoying friends, family, and… Read More
Happy Holidays Y’all! We are officially in my favorite time of the year! While I don’t see any snow in the lovely Silicon Valley, I grew up with it and there is just something special in the air around this time. Specifically, in the Salesforce… Read More
I hope you all had a wonderfully spooky Halloween for those of you who celebrate it! This month was a bit quieter than last month and that trend will probably continue through the Holiday season. As always, though, I have scoured and found some nice… Read More
Man, oh man! Did you get to go to Dreamforce ‘18 this year? I certainly did and it was my first time on a full badge. That was one crazy awesome experience. Now that we are in the aftermath of one of Salesforce’s largest releases,… Read More
Oh man! To me it still feels like summer outside and even though I know fall is just around the corner, it almost came as a surprise that August brought us the Winter ‘19 pre-release notes! August for sure was a busy month with many… Read More
July has been a hot summer month with new finds and events, starting with the best list of parties to hit up at Dreamforce ‘18 to Australia Dreamin Down Under in Sydney. With the Summer ‘18 release fully in swing and everyone gearing up for… Read More
![Service Cloud Certification Guide & Tips [UPDATED 2019]](https://i2.wp.com/www.salesforceben.com/wp-content/uploads/2019/04/SFB_title_Service-Cloud-Certification-Guide-Tips-UPDATED-2019-.png?resize=210%2C158&ssl=1)
