Rachel GartonAuthorRachel is a 15x certified Salesforce Solutions Architect with over 8 years of Salesforce experience. She enjoys tackling technical challenges and exploring the possibilities of new technologies. The latest from Rachel Sales Cloud vs. Service Cloud – What Are the Differences?By Rachel GartonJune 02, 2023 The Ultimate Guide to Salesforce KnowledgeBy Rachel GartonApril 01, 2023 Salesforce Service Cloud Console: Improve Agent EfficiencyBy Rachel GartonOctober 29, 2022 Service Cloud Dashboards Pack (Free and Preconfigured!)By Rachel GartonOctober 29, 2022 Everything You Need to Know About Salesforce Case ScoringBy Rachel GartonFebruary 07, 2022 An Admin’s Guide to Salesforce Omni-ChannelBy Rachel GartonOctober 04, 2021 An Introduction to Salesforce Chat (Live Agent)By Rachel GartonOctober 04, 2021 Migrating to Lightning Knowledge: The Ultimate GuideBy Rachel GartonAugust 19, 2020 Complete Guide to Salesforce Entitlements and Milestones in Service CloudBy Rachel GartonJune 30, 2020 Introduction to the Developer Console for AdminsBy Rachel GartonApril 16, 2020
Complete Guide to Salesforce Entitlements and Milestones in Service CloudBy Rachel GartonJune 30, 2020
