Service representatives complaining that the Lightning Service Console is too crowded? Whether you’re looking to retool your Service Cloud or just looking for some quick improvements for your service...
Giving your support teams actionable insights via Service Cloud dashboard is critical to maintain efficiency and effectiveness. Thankfully, Salesforce Labs has put together an App on the AppExchange with...
When case volume is high, customer service agents can become overwhelmed with work. When you have a dozen different things you’re juggling, how do you know what to tackle...
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce to service your internal agents, partners and customers. A Knowledge Base is...
If you’ve been in the Salesforce ecosystem for very long you’ve more than likely heard of Salesforce Omni-Channel — but what is it and how do you set it...
Salesforce Chat (formerly “Salesforce Live Agent”) is a native Salesforce tool that enables customer service teams to communicate in real-time with your website users. We have all seen the...
You may be exploring Salesforce for your business and are wondering about the differences between Salesforce’s two main clouds — Sales Cloud and Service Cloud. Sales Cloud and Service...
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce – a collection of articles with relevant information about your products and...
Subscribe to Salesforce Ben to continue.
