Adam Franklin Author Adam Franklin is a (certified) Salesforce Developer, Administrator, and (uncertified) all-around problem solver. The latest from Adam Learn Service Cloud – Entitlements: Creating the Framework By Adam Franklin November 18, 2015 Learn Service Cloud – Choosing Your Entitlement Model By Adam Franklin November 09, 2015 Learn Service Cloud – What is Entitlement Management? By Adam Franklin October 26, 2015