Here’s our rundown of last week’s top stories. Want this content delivered straight to your inbox? Sign up now!
Salesforce Set to Relaunch the Well-Architected Program at Dreamforce 2025
You heard it first: Salesforce has revealed that they plan to relaunch the beloved Well-Architected program at this year’s Dreamforce, much to the joy of many.
Recently, Salesforce’s President and CMO, Ariel Kelman, announced that the program would officially be back in action come Dreamforce 2025, eight months after Salesforce Ben exclusively revealed that the program had ended its current capacity. Although mostly expected, as the website ceased to be updated after Dreamforce 2024, this news hit many community members hard, which is why its revival is so pertinent.
Although details on whether a new team or updates to the framework will take place have not been announced yet, this revival push, combined with the rest of Salesforce’s community efforts, signals a hopeful future.
Read the full post here.
Is Salesforce Losing Touch With Some of Its Biggest Communities in 2025?
After a LinkedIn post from a Trailblazer blew up, both Salesforce and its ecosystem were faced with a stark realization: there is a critical disconnect between the company and the community.
Members of the community have continuously been saying that Salesforce’s colossal push for all things Agentforce has wielded both benefits and consequences, and now, for many, patience is wearing thin. Although many community members are indeed excited about the AI tool, they fear that the focus has shifted entirely away from the core functionality and community that has uplifted Salesforce all these years.
If this situation is going to get any better, both Salesforce and its ecosystem will need to work together to reach a common ground – one that allows Salesforce to shine as an AI leader, and one that enables the community to feel heard.
Read the full post here.
How to Validate Your Salesforce Data Model: A Step-by-Step Guide
Now, I’m sure most of us know that you can’t just rush into solution design – that would be like learning to run before you can walk. To ensure you don’t land face-first into some architectural issues that will indeed haunt you, the key is to work with a good data model.
A coherent data model forms the blueprint of your Salesforce solution design, and both designing and validating a foundational data model is an important skill for functional architects and business analysts to have.
There are four key steps in this process:
- Discovering Key Entities: Establishing the major entities that will become objects in your Salesforce solution.
- Validating Entity Relationships: Identifying parent-child relationships and many-to-many relationships.
- Determining Data Ownership: Eliciting the business’s data ownership rules.
- Establishing Visibility Patterns: Establishing which users can see what, and when.
Check the original post here for more details.
Agentforce 3 Command Center vs. ServiceNow AI Tower: Is Salesforce Playing Catch Up?
When Salesforce recently announced Agentforce 3, the latest installment of its proprietary AI, a key update was the Command Center – a hub that allows businesses to take a closer look at their agents’ health, overall performance, and how often they’re being used.
However, Salesforce’s Command Center has also recently been compared to ServiceNow’s AI Control Tower – is the CRM giant playing catch-up here?
This is certainly not the first time that either company has broached into the other’s space, but the introduction of the Command Center and Control Tower, respectively, takes this a step forward. The end goal is dominance in AI enterprise management.
The two products are similar, but ultimately, they offer something crucial for their customers: control. And as the AI race only continues to heat up, it will be interesting to see who comes out on top.
Read the original post here.
Do Salesforce Admins Have the Skills to Build AI Agents?
The era of AI and agentic agents is not going away, and you shouldn’t expect it to either. In fact, now would be the best time to see just how much you know about agents – including whether or not you can build a successful one.
Although Salesforce has loved to say “anyone can build an agent”, it is, of course, a little more complicated than that. For Salesforce Admins, who are experiencing a tougher market at the moment anyway, this sentiment should be raising personal questions – ones like “have I got the right skills to build agents” and “how can I skill up?”
A persisting Salesforce skills gap and a lack of confidence in agent building are what is currently holding this movement back, but if admins are able to dedicate their efforts to this learning, the pick-up should happen soon enough.
Read the full post here.
The Ultimate Guide to Implementing Salesforce
Want to implement Salesforce but don’t know where to start? Or maybe you’re just shopping around, seeing what works best for you and your business – either way, this implementation guide (which runs you through the preliminary steps in under 10 minutes, by the way) will help you out.
Before you start, you’ll need to consider your business requirements, what state your data is in, how you’re going to migrate, and who you’ll need to complete the job. Thankfully, we go over all that and more in this video, meaning that by the end of it, you should be feeling more confident about how you’d like to approach your Salesforce implementation. How’s that for time?
Watch the video now, here.
