Prepare for the future of Salesforce customer service as Open CTI is phased out.
What We Cover:
- Understand the Urgency: Learn why Salesforce’s move away from Open CTI matters for service and contact centre teams.
- Explore Salesforce Voice: Discover the key benefits and capabilities of Salesforce Voice.
- Plan Your Migration Strategy: Understand common migration challenges and how to approach the transition effectively.
- Reduce Risk During Change: Learn practical ways to prepare your teams and integrations for what’s next.
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