Customer expectations are moving faster than ever, and social media is becoming a critical front door for service, support, and brand trust.
Watch this on-demand panel discussion with Salesforce Ben and Sprout Social on how AI agents, unified customer data, and human service teams can work together to scale social customer care without losing the personal touch.
What to expect:
- How leading teams are using Agentforce and Service Cloud to modernize digital and social support.
- Why social data shouldn’t sit separately from your customer service workflows.
- Where AI agents, human handoffs, multilingual support, and automation are headed next.
Whether you’re looking to reduce service volume, improve customer experience, or turn social media customer care into a growth engine, this session gives you the blueprint to get there.
Click play and register your details below to watch on demand.
