Salesforce’s retirement of Open CTI is more than a technical change – it’s a turning point for customer service teams looking to modernize how they connect, support, and scale.
This webinar explores what the shift to Salesforce Voice really means, the challenges businesses need to prepare for, and the opportunity to create a more seamless, future-ready customer experience.
What to expect:
- Why the move away from Open CTI is creating urgency for service and contact centre teams.
- The key benefits of Salesforce Voice.
- The common migration challenges businesses may face, and how to approach the transition more strategically.
Join Salesforce Ben and Vonage for a practical discussion on how to navigate this change with confidence and turn a necessary migration into a smarter long-term service strategy.
