Shonnah HughesAuthorShonnah Hughes is a Product Evangelist with GetFeedback, Salesforce MVP and Co-Founder of PepUp Tech. The latest from Shonnah Tutorial: How to Measure Net Promoter Score (NPS) Using SalesforceBy Shonnah HughesAugust 08, 2019 What is Net Promoter Score (NPS) and How do I Measure It?By Shonnah HughesMay 14, 2019 Why GetFeedback is the Best CX Solution for SalesforceBy Shonnah HughesMarch 18, 2019 Tutorial – Measuring Customer Satisfaction (CSAT) With SalesforceBy Shonnah HughesFebruary 05, 2019