Tutorial: How to Measure Net Promoter Score (NPS) Using Salesforce
Your customers are an essential part of your business, but how do you know what they’re thinking? Most customers won’t pick up the phone and tell you their feelings...
Tutorial: What is Net Promoter Score (NPS) and How do I Measure It?
We’re living in an increasingly connected world, where one bad interaction with a customer doesn’t just cost you that customer but also prospective customers due to word-of-mouth. In fact,...
Why GetFeedback is the Best CX Solution for Salesforce
Today’s consumers demand exemplary customer experience (CX). After all, 73% of U.S. consumers say that customer experience is a very important factor when making a purchasing decision. And while...
Tutorial – Measuring Customer Satisfaction (CSAT) With Salesforce
Customers are the most important part of any company. You might have a stellar product and amazing employees but without customers, you don’t have a business. Which is why...