We’re living in an increasingly connected world, where one bad interaction with a customer doesn’t just cost you that customer but also prospective customers due to word-of-mouth. In fact, 95% of customers will tell others about a bad experience and most people trust online reviews… Read More
Today’s consumers demand exemplary customer experience (CX). After all, 73% of U.S. consumers say that customer experience is a very important factor when making a purchasing decision. And while companies have begun to recognize that it’s important to treat customers well, many continue to fall… Read More
Customers are the most important part of any company. You might have a stellar product and amazing employees but without customers, you don’t have a business. Which is why the best companies use customer satisfaction (CSAT) surveys to gauge customer experience. In a CSAT survey,… Read More
