Certified Administrator

The Salesforce.com Certified Administrator exam is intended for an individual who has experience performing as a Salesforce Administrator. This Quiz is designed to give you an idea of what to expect in the actual exam. The questions contained in this quiz are short and snappy as opposed to the official exam where you can expect answers to be in a scenario possibly with relevant images. If you read the scenario carefully though, you should find a simple question embedded.

  • 60 Multiple Choice Questions, if a checkbox is present, more than one answer is required
  • There is a 90 minute time limit on this Quiz
  • 65% is the official passing score

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249 thoughts on “Certified Administrator Mock Exam

  1. I passed. If I get the courage to take the actual exam I hope I do it as well or even better as I did on this one 🙂

    1. ben@ben-mccarthy.com

      Reply

      I’m sure you will Emer! Some of the questions in the real exam are more wordy and scenario based, but if you read carefully, the principle is the same.

      1. Hi! I’m taking the salesforce training class in Sept any suggestions? Im very nervous. I’m trying to collect as much information as possible beforehand.

        Connie

    1. ben@ben-mccarthy.com

      Reply

      Hi Iain, me too! Just to make sure I still know what I’m talking about. This is actually a mistake on my part so will make sure I change that right away, you can bump your score up 1 point too!

      1. Hi Ben,

        Thanks for the great quiz. I am very new to SF and have scheduled an examination early next week with a preparation of 2 weeks. I passed this exam without even a single guess :). Hope i pass that you. Will keep you posted :)It would be great if you can change the answer for ““Formulas ignore Field Level Security settings”question.
        Thanks,

        Anuj

        1. Hi Anuj,
          What did you use to prepare for those 2 weeks? Were there any specific training sites? I’m looking to take my exam soon…

  2. Maybe it’s slightly different word, but it seemed like I had the same question in 3 instances.

    Thanks anyway! Passed with the skin of my teeth.

    You can email me the certificate. 🙂

  3. Hi Ben,

    Not sure if I’m reading this correctly, but the following quiz answer is marked as False:
    ‘Field Level Security or Page Layout can be used to make a field required’.

    While this other quiz answer is marked as True:
    ‘You can make fields visible, read-only, and required using Page Layouts.’

    There is a contradiction here; the first answer implies Page Layouts can’t be used to make fields required, and the second answer implies that it can. Please tell me what you think!

    1. ben@ben-mccarthy.com

      Reply

      Hi Cal,

      The first is a bit of a trick question, but you can expect these on the real test. It states that FLS or Page Layouts can be used, but only Page Layouts can be used. You can only make a field visible or read only using FLS but not required.

      Hope this helps!

      1. Ahhh that was my overthinking 🙂 For whatever reason I always equate the “Always Require a Value to save a record” setting in the setup of the field itself as FLS….as a dev, I don’t admin much and tend to generalize and overthink. Exactly why I’ve always feared the admin exam.

  4. Hi Ben,

    Thanks a lot for these questions and answers.
    Very Helpful!
    Just a question, are these questions that you created yourself or are they questions that have come from previous certification exams?

    Thank you for your reply in adv.

    Regards.

    1. Thanks for your kind words Haydar.

      These are questions myself and others have created. It is against Salesforce’ terms and conditions to publish questions from the actual exam. This means that you can get your Certifications taken away for doing so.

      Hope this helps you out,

      Ben

      1. Thanks for the quick reply Ben.
        Infact I will be taking the certification exam for ADM 201 in 3 weeks.
        I got 90% on your quiz. Hopefully i am on the right track.
        Thanks again.
        Haydar.

  5. Hi Ben
    I worked previously on Salesforce administration in my prev company. Now I don’t. But I like to get certified in Salesforce. Do you recommend that I download walk through on my laptop and practice with it so that I can still stay in touch and learn more. Also taking your quiz when its time to get certified. Do you think this will work for newbies.
    Thanks
    MB

  6. Rena Bennett-Dellwo

    Reply

    Ben,

    Great test! I was able to identify some areas that I need to go back and review. I would’ve done better by at least one answer if I could’ve gone back to change an answer like we can on the real test.

    A note: I don’t know if you randomize your questions, but in my version of the test, #60 seems to be a very near duplicate of #50 (or were you trying to trick us by implying that there’s a difference between the user and the manager?). #60 definitely has duplicate answers of “Matrix”.

  7. I did very well on the mock exam. I took the Admin test today and did not pass. The material for the questions were different.

    1. Hi Barry,

      Sorry to hear you didn’t do so well. You can always get an up-to-date material breakdown in the Salesforce Study Guide. Personally I find the mock exams helpful to reinforce your learning and find out where you have gaps in your knowledge. They should not be substituted for revision though. Let me know how you get on.

      1. I took the exam twice over the weekend and failed both times. They give section level feedback but it’s hard to know exactly what I need to work in without having the questions I got wrong to specifically review and research.

        I’ve been getting 90%+ on the practice exams on various salesforce MVP sites and Simplilearn practice exams. I’ve also been having a blast going through Trailhead and have been doing super well in procuring badges.

        Any advice? Additional resources for practicing?

        1. The questions and the relative answers are the same of the various salesforce MVP sites and Simplilearn practice exams?

    2. Hi Barry, Can you share some questions in ADMIN EXAM. I am also givng exam on 23rd June. I will be very grateful to you

      Thanks
      Ankur Mehta

    1. Hi Jamie,

      I may be mistaken but when I ran through this a few times as a test, the answers are displayed at the very end, each individual question so you can see which ones you got wrong/right and what the correct answer was. If you try running through it again I’m confident that it will show you. Ben

      1. Yeah – well done for spotting the trick question Ben! 😉 I noticed it after I sent the note!

        Ding Ding…..round 2

  8. Hi – I think the answers for these are wrong in your test?

    21. Question
    What type of report cannot be used to run a dashboard report?
    1. Matrix
    2. Tabular
    3. Summary

    The answer in the quiz is tabular – but although very limited, you can use a Tabular report to create a basic Table in a Dashboard. In the report you need to specify a row limit, then within the report choose which 2 fields to add to the Dash Table.

    22. Question
    Quotes & Opportunities are part of which cloud product?
    1. Service Cloud
    2. Sales Cloud
    3. Analytics Cloud
    4. Marketing Cloud

    The answer on the quiz is Sales Cloud. But infact Service Cloud includes everything in Sales Cloud – with some additional extras. So for me the answer is either Sales or Service 🙂

    Hope my comments help?

    1. Hi Jamie,

      Thanks for this, I have amended the dashboard report question as I agree with you and have reworded it slightly. On the 2nd question however Opportunities & Quotes may be included with the Service Cloud license, but they are actually part of the Sales Cloud product.

      Thank you again!

      Ben

      1. Ah ok good point on the Sales Cloud – Product vs License!!

        This is the kind of thing which will catch me out so good question in that case! 🙂

      2. Hi Ben,
        So what is correct answer for this question. Answer list still shows Tabular to me …which is not true Right?

        What type of report cannot be used to populate a chart in a dashboard?

        1. Matrix
        2. Summary
        3. Tabular

  9. Hi Ben,

    How similar is the actual ADM 201 exam to this mock exam. I have done quite well in this mock exam so am hoping the exam is of similar format.

    1. Hi Mudasar,

      The mock exam questions are a lot shorter. This exam can probably take you 20-30 minutes but the real exam will take an hour plus. The main reason is that the questions will be scenario based. This mock exam is designed to test your knowledge and if you have any gaps. If you scored well in this test and have a good background of practical Salesforce experience plus revision, you should do great! Good luck.

      1. Thanks Ben, I took the exam last week and am pleased to say I passed. The material on your website helped me massively so wanted to say thank you.

  10. Hi Ben

    I have passed the above quiz with 90% but not much confident to clear the actual Exam. Could you Please help me out through some points so that it will become Easy to Pass the Actual Exam.

    I want to tell you that I am a DEV 401 certified, but from the ADM 201, I don’t know the level of Questions that comes in the Actual Exam. Is the level or standard of questions are just same like the above quiz ?

    please send me some of the more questions for Practice.

    Your site bacically motivates me to jump further in Cloud.

    Ben, Thank you for this that you have done .

    1. Hi Suraj,

      Thank you for your kind words.

      The questions in my exams/quizzes should be used as a supplement to studying the features and also testing them out in Salesforce. The questions in the actual exam are longer and are scenario based, while mine are short and snappy designed to test your knowledge. If you are getting above 90% and have fully studied and tested the features in Salesforce, I would say you are in a very good position to pass.

      Good luck!

      Ben

  11. Thanks Ben for the practice exam. I scored a 75 percent on the exam and I am planning on taking the real thing next month. Would you say that the topics in the exam are pretty similar to the topics in your practice quiz. Like most people here I am kinda nervous about the exam. I have been an admin for about 3 years now and have been studying for a while. I just hate not knowing what the questions will look like on the exam. Thanks again.

    1. Hi Edward,

      Not a problem. It looks like you are in an extremely good position to pass with 3 years experience behind you. The questions in the real exam contain the same kind of content but are presented in a scenario based way and therefore seem more complicated. The main thing to remember is that with 3 years of experience and a good amount of revision you have all the knowledge in your head to easily pass. If you read the questions carefully and make use the of the entire 90 minutes or so I’m sure you will surprise yourself! Good luck with it!

  12. Hi Ben,

    I passed my ADM 201 exam today, just want to say thanks for your mock questions, it definitely helped.

    Cheers,

    Jun Liu

    1. Swagatika Subhadarshinee

      Reply

      Hi Jun Liu,

      Congratulation !! I am planning to give my Admin 201 exam next week, I am totally new to Sales Force environment. Please send me materials for salesforce ADM 201 exam @subhadarshinee.swagatika@gmail.com and advice me as well how to prepare.

      Hi Ben,

      Thank you for providing this test and now i feel pretty confident. I am totally new to Sales Force environment. Please send me materials for salesforce ADM 201 exam @subhadarshinee.swagatika@gmail.com and advice me as well how to prepare.

  13. von clark mcclendon

    Reply

    Hi Ben,

    I took your quiz today and FINALLY I was able to see my weak areas. I barely passed it, but this quiz really helped guide me to focus on the missed questions. I will continue to to study more as I take my ADM201 next Tuesday.

    I will be back to take the DEV401 once I’ve worked in the app a bit more.

    Thanks,

    Von

  14. Hi Ben! Great test! I have my test tomorrow and am feeling pretty confident after using various resources and taking your test. One thing I wanted to point out. It showed that I got a 50 out of 60. When I reviewed the answers, I noticed that only 6 of the 10 were visually marked as wrong (in red). After scrolling through each one, I noticed that the multi select questions were not visually marking anything red.

    1. If you checked a box, and it was wrong, it will show red. However:
    2. If you did NOT check a box, and it should’ve been, it will just show green (visually deceptive, as green is used on other questions to show you got it correct).

    Just wanted to let you know, as I feel it could be confusing.

    Thanks again!!

    1. Hi Peter,

      Thanks for the feedback. I’m not too sure what you mean though? It seems as if the question and the documentation match. Standard picklist fields cannot be dependant but can be controlling.

  15. Hello Ben,
    This is a great practice exam, thank you for sharing!! More so, thanks for sharing the wrong answers on this platform. This is beneficial to study the areas of weakness further. After taking the SU15 exam last week, and not passing, I can tell you that many of questions and their format are not on this mock exam. I found your mock exam to be very straightforward an easy, the exam they provided was very tricky and misleading IMO.
    Anyway, thanks for sharing… I’ll be on here every day until I pass perfectly.

    Thanks
    RS

  16. Great resource. Thanks. I’d say the real exam is harder and certainly covers some areas that these questions don’t, but it was still very good practice. I’d recommend going over the questions more than once if you don’t get a super high score first time round, just so that you understand how the questions really work and where you’re making the mistakes. That’s what I did and it helped me for sure. I got 65% the first time I took this and passed the real thing the next day.

    1. Hi Seamus,

      Thanks for your feedback and I completely agree. This Exam should be used to aid users revision in testing their knowledge in particular areas. Big congratulations on passing.

  17. Hi Ben,

    I passed my DEV 401 Certification today! Your mock exam is a great help… Thank you!

    I will now prepare to take ADM 201 and maybe have the exam in a month. Do you have additional reference materials or documents that I can use for my review? Thank you! 🙂

    Rene

  18. Hello Ben. There is a question on the 60 question mock exam, it was #36 on mine and it reads: “The Sales Director wants to be alerted to deals that are greater than $1,000,000.00. Which tool should you use to achieve this?” The two answers given when the answers were given were “#2. Workflow-Create a workflow to send an email if an Opportunity amount is great than 1,000,000.00” and “#3. Big Deal Alerts.”

    When I took another mock quiz of 20 questions (from salesforceben website) I had the same question but the answer came back as incorrect and the answer was just #3. Big Deal Alerts and the “Workflow” answer was not correct.

    Thought I’d clarify as I’m sure that could be a similar question on the actual test that I have early tomorrow.

    thanks for your feedback.
    Cory

    1. Hi Cory,

      Thanks for commenting and I’m glad you are using the tests. This is a bit of a tricky question, although the Workflow & Big Deal Alerts and both valid answers. The Big Deal Alert is actually the better answer as this feature has been specifically designed to alert people to big deals. In some of the questions you will find questions like this where 2 answers are feasible, but its up to you to decide which is the best fitting answer.

      Hope this helps,

      Ben

      1. Thing about this question though was that it had checkboxes meaning it needed more than one answer………if it would have had circles it would have required only one answer.

  19. Hello Ben,

    Took this exam today and passed. This is a very good exercise to see where I might have gaps in my knowledge so as to go back by related subject matter and see where I need additional study. Taking the exam on November 2nd so wish me luck. Thanks for posting this mock exam its very useful.

    Kind regards,

    Glenn

    1. Thanks Glenn and congratulations! That’s exactly why I made these exams, to fill Knowledge. I’m sure you will do just great on game day, you’ve got a lot of time to scratch up!

  20. There are two sets of two questions that are the same. One set is approx. at Q29 – Q31 and the other set is about what report type is best for bar chart dashboard.

  21. I think this is a good practice exam but would find it much more helpful if the multi-select questions said “Choose 2” or “Select 3”, like the actual exam does. Some of your questions did but it wasn’t consistent.

    1. Hi Tim, Thanks for the feedback. The main reason I do this is to challenge you on some of the easier questions. If you can do this with my exam then you should find the actual Salesforce exam even easier when they tell you how many to answer. Thanks, Ben

  22. Hi Ben,
    Thanks for preparing the exam. I’m sure a lot of time and effort went into it. I got 65% when I took it. So now I know the areas which I need to improve on. Do you have any questions based on Salesforce for Outlook, Salesforce files/folders/Content Management, Salesforce1? I’m just looking at the study guide and saw some questions would come from those areas.
    Regards,
    Colm

    1. Hey Colm,

      I’m glad you are getting a lot out of it. I’m afraid I don’t have any specific questions on those areas however, revision can take care a lot of those features that the exams only touch on, as oppose to going into great detail.

  23. Thanks for the quiz – I’m sure it will be helpful when it comes to taking the exam. Couple of things though:

    Question 58; assuming of course you are the record owner, above them in the role hierarchy or system admin (i.e. have ‘Full Access’), the sharing button will appear in both scenarios 1 or 3: https://help.salesforce.com/apex/HTViewHelpDoc?id=faq_general_why_cant_i_see_the_sharing.htm&language=en_US

    Question 41; I believe the correct answer is 2. System admin doesn’t have the marketing profile, for example. It’s now a feature licence assigned at the user level. The only thing required at profile level is the relevant object (Campaign) access

    Question 13; Option 4 is not really correct as if you’re importing records to a child object in a master-detail relationship there’s no owner field. That said, seeing as the question says ‘consider’ then there’s no harm in considering including one, although they of course wouldn’t be able to map it if they actually tried to import to a child object.

    Hope this helps others in the future…

    1. Hi Geovany,

      The certifications are not updated each release, this is what the release maintenance exams are for. They may change over time but the core information is still there.

  24. Hello Ben,
    Thank you very much for this mock exam!
    It is perfect for making (almost) last-minute revision (I’m getting an exam exactly in a week). 😉
    Hopefully some questions will be similar. #FingersCrossed

    Kind regards,
    Marta

  25. Hi Ben,

    This Mock test are very useful to the people who are appearing for SalesForce Certification. Can you please some more Mock tests?

  26. Hi, Please check question number 59. You have two options with the same answer “matix” and “matrix”.
    Best,
    Julija

      1. Thank’s, Ben.
        I also had some doubts about Q31 “Field level security or Page Layout can be used to make a field required”. Answered “Yes”, but your correct answer is “no”, even if both field level security and in page layout you can make field required. Can you a bit of explain an answer, or I missed something? Answer would be appreciated.

          1. Thank’s, I will check it once again. In any case Your Mock exam is good point to find the gap in knowledge 🙂

          2. Hey Christine, thank you very much!

            I’m afraid with Field Level Security (FLS), you can only make a field either visible to your users or read only, not required. In this link you send over this is describing making the field requirement on the page layout, a validation rule and on the field definition when you create the field.

            Let me know if this makes sense.

            Thanks,

            Ben

      1. Hi Ben,
        Below is the question I need to understand more abut this.

        All users are currently using the “Standard User” profile in Salesforce. You have recently created a custom object which some users will need access to. How would you do this?

        I think best way to do this is create apermission set and assign to the right user. As per you the answer is to create a new profile.
        Can you please explain more on this topic?
        Thanks and regards,
        Chinmaya.

  27. Ben, I just purchased the study guide via my paypal account but never got directly how to access the guide. Help! I’m already scheduled to take the test in a couple of days…..

  28. Now,after taken this exam,I got a view how to handle the main exam..I need a little more conspiracy options to select amongst ,which leads to have much more confidence..

  29. Quick question – Can you mass transfer accounts to more than 1 user? We had someone leave the organization and 2 people will be taking over his accounts. I know mass transfer works from 1 user to another, but not sure if possible to transfer from 1 user to more than 1.

    Thanks.

  30. I passe the quiz. I really hope I would do good in exam which is 7 days from today. I want to know how you go about few days before that exam like, you just put everything off and relax or review everything over and over?

    1. Personally I love to cram until I feel like I literally can’t fit anything further in my head. I don’t really like relaxing as I feel like that If I was revising and I revised a question that came up, that could be the one question that makes me pass!

  31. Hi Ben !
    First, thanks a lot for your impressive work within your blog, it’s very helpful for me.

    I will pass the adm201 exam in 2 weeks, and I’ve done all your tests. Could you give more ressources to test me ? Like online quizz, salesforce questions(…) ?

    Thank you in advance

  32. Pingback: Concept Services Introduces New Blog - #CRMSmackTalk - Concept Services

  33. Pingback: Salesforce Administer Exam Preparation & Exam Taking Strategy – Jenwlee's Salesforce Blog

  34. Hi Ben,

    I have just finished successfully the Admin 201 test,
    want to thank you for your site, Blog which i enjoy reading and for this Test.

    1. Hi Mikkel, unfortunately the questions themselves are not the same as the actual test as this would be in breach of the T&C’s. However, this test contains similar content to the real exam and is therefore designed to test you for gaps in your knowledge.

      Thanks,

      Ben

      1. Hi Ben, and thanks for your reply. So with an 80% pass on this test off the bat, I ought to be in a fair shape to stand the real one.

  35. not sure if below mentioned questions answers are correct ?

    A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished?

    1. Restrict the access to the folder that the source report is located
    2. Create a sharing rule to restrict the access
    3. Restrict the access to the folder that the dashboard is located
    4. Disable access to the dashboard on the users profile

    In which scenarios will the sharing button appear?

    1. When the sharing model for the object is private or public read only
    2. When the sharing model for the object is private
    3. When the sharing model for the object is public read/write
    4. It will always appear

    What type of report cannot be used to populate a chart in a dashboard?

    1. Tabular
    2. Matrix
    3. Summary

  36. Hi Ben,
    I am new to your site. In fact new to SF, but am learning every day! I wanted to download the exam to reference as I learn but the link doesn’t execute. I am a member as well. Thanks for a great site!

  37. Hi,

    I have a question regarding the following question: “You can use standard reports when creating Dashboards?” I created a standard report and I was able to add it to the dashboard. Why the answer is “False”?

  38. Ben,

    Thanks for this mock exam, this will help me (and everyone) to build confidence to take the real exam or to study more!

    By the way, your blog is the best for people like me that are trying to advance in our Salesforce career!

    Best Regards

  39. Manuel Echeverria

    Reply

    Hi. I practicing with your test and I must say that is really useful. Thank you for this. However I have a question because in one of your question says: Field Level Seurity or Page Layout can be used to make a field required? and I answered True but the Test says that is False. But in another similar question: You can make fields visible, read-only, and required using Page Layouts. I answered True and the correct answer is True. So I’m confuse in this questions because as far as I know, you can make a field required using page layouts.

    Thanks a lot for your feedback.

  40. Hola Ben!! Amazing set here. Wish there were more mock exams to be tried here before appearing for my ADM 201 exam [Essentials for new Admins] this 30th April. Got 75% so hope all goes smooth in main as well.

    One Q: Could you please clarify the answer for: System administrator needs to restrict users ability to view a dashboard. How can this be accomplished?
    1. Restrict the access to the folder that the source report is located
    2. Restrict the access to the folder that the dashboard is located

    1. Carlos Siqueira

      Reply

      Hi Raj:

      This is a very good question that gets many people. Think about the relationship between a report and a dashboard like a parent and a child.
      A parent exist without a child and a report exist without a dashboard. If you restrict the access to the folder where the report is located, you still see the dashboard (That is the trick on the question!) and you don ‘t see the report, so the correct answer is to “Restrict the access to the folder that the dashboard is located”.

      I hope this helps.

  41. Thanks Ben! I passed my certification exam yesterday and this mock exam helped me find out what I had to revise. Great job.

  42. Hi Ben! Is a there a “bank” of questions that gets cycled through on this exam or is it the same 60? Thank you!

    1. Hi Zach,

      With this exam it is the same 60,but the questions and answers are cycled each time so you may take it again whilst being challenged. Soon enough I will have more than just one exam for the Admin exam though.

  43. hiiii ben
    thank you for giving such a good quiz. its very nice to improve my knowledge. i am a fresher to this salesforce admin, can you please suggest me how to become an expert in this field ?
    thank you

  44. Hi Ben,

    MY question is regarding

    46. Question
    You can restrict a profiles view to a certain field by using which feature?

    1. Profiles
    2. Roles
    3. Permission Sets
    4. Field Level Security

    The correct answer is 4, but I think you can restrict a field through profiles too. Am I correct?

    1. Hi Irina,

      This is a bit of a tricky questions. Field level security is the feature where you can control fields which is included within the profile. However the actual feature used is called Field Level Security.

      Hope this helps!

      Ben

  45. hiiii ben
    thank you for giving such a good quiz. its very nice to improve my knowledge. i am a fresher to this salesforce admin, can you please suggest me how to become an expert in this field ?
    thank you

  46. Hello Ben,

    Thank you for this wonderful set. I passed it with good percentage. Keeping my finger crossed for the real certification 🙂

  47. HI Ben,
    What permissions are needed to import leads and contacts to a Campaign?
    1. Marketing user checkbox on user.
    2. Marketing user checkbox & profile
    3. Marketing user profile
    4. Marketing User permission set

    It seems to me that SFDC states that it is merely the checkbox on the user that allows or disallows this- so I guessed #1, but you are stating that it is #2, requiring both the Marketing profile and the Marketing User checkbox checked. Am I missing the obvious?

    https://help.salesforce.com/apex/HTViewHelpDoc?id=faq_import_campaign_who_can_import.htm&language=en

    Thanks so much!

  48. Hello Ben,

    Thanks for the nice set of questions to help us prepare for the exam. I have a doubt though in Question no 9 “Fields which are hidden using Field-Level-Security are still subject to Validation Rules?”. The Answer says that its “True”.
    My doubt is that if for hidden fields validation rules will be applied, then how will the user be able to correct the validation error when the field itself is hidden?

    Could you please clarify the answer to this question, or will it be “False”.
    Thank you.

  49. Hi Ben ,
    My question is regarding 47. Correct answers are 3 and 4. What about giving “Manage Dynamic Dashboards” permission, without permission is it possible?
    ..
    A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this?

    1. Grant the sales manager the “Manage Dynamic Dashboards” permission
    2. Grant the sales manager the “Drag-and-Drop Dashboard builder” permission
    3. Grant the sales manager the “View my Teams Dashboard” permission
    4. Create the dashboard as a dynamic dashboard

    Thanks in advance!

  50. Hi Ben,

    2 or 3 questions are repeated in the test. Not sure wantedly added or system picked up.

    Thanks,
    Kiran

  51. Hi Ben,

    You can make fields visible, read-only, and required using Page Layouts.?
    True
    False

    Page Layout doesn’t have ‘visibility’ option, it has only ‘read-only’ and ‘required’ options. So, the answer for this question should be false.
    Your answer states that its true, could you please verify.

    Thank You,
    Tulasi

    1. Hi Tulasi,

      You are correct in saying that fields on a page layout don’t have the visibility option. But you can easily make fields visible or not by dragging them onto the page layout or by taking them off. This is what makes the answer correct. Hope this helps,

      Ben

  52. Sundari Mohanram

    Reply

    Hi Ben,
    All of the following objects may have a queue EXCEPT

    1. Accounts
    2. Leads
    3. Custom Objects ***
    4. Cases

    In this question Custom Object is marked as the right answer but I went through this in sfdcstudy.org which says
    “Queue is supported on Case, Leads, Contracts and custom objects”

    Could you please clarify??

    Thanks
    Sundari Mohanram

    1. Hi Sundari,

      The question says all of the following may have a queue EXCEPT…This means the correct answer is Accounts. I checked the system and this is marked as the correct answer.

  53. Hi Ben,
    It was nice to attend the Mock exam as I was preparing for my Admin exam on next month. The questions were nice.

    I just want to point out that I found 3-4 Duplicate questions in the list. Also can see some area like Knowledge, Salesforce1/Mobile, Lightning or Solution not covered, if you can include those as well then the List of Questions will reflect the latest Study Plan of Salesforce.

    Tx,
    Robert

  54. Parker Edelmann

    Reply

    Hello Ben,

    I just took this mock exam and got 56 out of 60 questions correct. Would you say that I’m ready to take the actual exam?

  55. Thanks a lot for the mock test!!! I scored 79% without full preparation…hopefully will crack the exam!
    Looking forward for more such tests Ben!

  56. So I’m a little confused here. I thought profiles could only be used to *grant* access (not *restrict*) that is otherwise restricted by OWD, yes? So technically aren’t all of the following answers incorrect:
    If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to *restrict* access to that object?
    1. Record Type
    2. Profile
    3. Role Hierarchy
    4. Page Layout

  57. 16 questions out of 60 are wrong and that means 44 is supposed to be correct (and they are) but systems says only 41 out of 60 is correct. Double checked everything and it seems that system calculates the number of correct answers wrong. :-))

  58. Thank you for the exam…This was really helpful. How is the actual Salesforce 201 certification exam compare to this one? What kind of material do I need to prepare for the examination? Any suggestions or recommendations are really appreciated.

    Thank you,

  59. Hi Ben

    Thank you for the exam…This was really helpful. How is the actual Salesforce 201 certification exam compare to this one? What kind of material do I need to prepare for the examination? Any suggestions or recommendations are really appreciated.
    Thank you,

  60. This practice exam is very helpful. I failed my 1st try on the actual exam. I’m still studying to retake the exam again in a couple weeks, and this is most helpful by far.

    I took this practice exam and failed the first try to see what areas I am having trouble with. 2nd try, i passed with 76%!

    1. George,
      I hope you passed the second time! Was this mock exam helpful?
      I would appreciate your response!
      Thanks,
      Kanchan

  61. Hi Ben, I got this answer wrong, however I believe I was right, 1 is NOT a name of a standard object. There is a standard object called ‘products’ and also ‘opportunity’ but NOT ‘opportunity product’. Also, I saw the same 2 questions asked 2 places in the quiz.

    Which of the following are standard Salesforce Objects?
    1. Opportunity Product
    2. Contract
    3. Pricebook
    4. Ticket

  62. Hi Ben,
    I am reviewing my results, and found another one that I believe is incorrect. On Salesforce help pages it says you can use standard reports for creating dashboards. I marked this true and it appears it is true, but the quiz marked that wrong for me.

    You can use standard reports when creating Dashboards?
    1. False
    2. True

  63. I would love it if you could make one like this for process builder and flow knowledge. I struggle to remember when case safe. When formula vs a reference. All that. I would really love to have something that could help me remember the rules.

  64. Dammit I was 4 points out!! However – I was asked one question three times and got this wrong so I must try again! – Excellent website though, amazingly helpful. Thank you

  65. I took the mock, Did not go as good as I thought , but in some question (multiple answers) I did not select all the checkboxes and that was an error on my part.
    I will study this week and take the exam on saturday, Is been long overdue and I need to have this certificate as a personal achievement.

    Thanks again ben

  66. Hi Ben!! I can’t thank you enough for such a great mock test. I have reached 47 of 60 points, (78.33%) and feel much better about my chances to pass the real test. Of course, I’ll keep studying and reviewing all of my questions to make sure I pass the real test. I’ll have that during Dreamforce 2016. So, just got less than 2 weeks for the real test.

    Thanks Again!!
    Carlos Plazas

  67. Ben,
    Q: Which statements about custom summary formulas in reports is true?
    I believe your test answers say this is true: “Custom summary formulas can reference a formula field within a report.”
    The Salesforce documentation article “Get the Most Out of Custom Summary Formulas” , however, says it is false: “A summary formula can’t reference another summary formula.” Is this a trick question: “formula field” vs. “summary formula.” ? Or did I misread the answer?
    Please clarify. Thanks for your input.

  68. Hi Ben,

    I’ve failed the test and I just wanted to let everyone that plans to take the salesforce admin certification exam; the exam is going to be TOUGH! I’ve passed the mock test and I did not even got 1 question from there. If you plan to study for this test, make sure to use the Salesforce Fundamentals Documentation and practice each chapter thoroughly, https://certifiedondemand.com/
    Use the Study Guide and stick to all of the objectives.
    Use Quizlet (This is a MUST) I had no clue that application existed, you can find SOME of the actual questions there; if you need a better idea on how the test will be) it is mainly scenario based with multiple answers. I did not get any true/false questions at all.
    I’m in the process of reviewing all the material (which is very extensive) and until I feel confident I can take the test again, I will. I was told not to wait too long as they constantly change the questions. However, I can barely remember the questions and I am not sure which ones were correct or incorrect; and they do not provide any information at all.

    To everyone, please do not get discouraged as most people fails in the first attempt.It is very common. You can check the feedback from people who have taken the test before.

    Note: I’m a data management not a salesforce admin. (that also can be a reason for not having the experience with salesforce as an admin)
    I’d rather stay with my area, but just need the cert as part of my goals.

    Thanks,
    Carlos

  69. Thanks for this! I do have a question. On this question:
    What should a system administrator consider before importing a set of records into Salesforce?

    1. Data should be de-duplicated in the import file prior to import
    2. The import file should include a record owner for each record
    3. Validation rules are not triggered when importing data using the import wizard
    4. Currency field values will default to the personal currency of the record owner
    I chose #4, but it said 1 and 2 were correct as well. I don’t need de-duplicated records as I match them through the SRM_ETL_ID field in Informatica, and I don’t need a record owner as that is done through workflow upon import.
    ?

  70. Hi Ben,
    I signed up and paid $10 for the lifetime membership. Not able to download the PDF copy of the 60 Question Certified Administrator exam.
    Please guide on this.

    Thanks,
    Raghav

  71. Ben,
    Please ignore my request on the PDF copy. Your site took some time to enable the downloading. I am fine now.

    Thanks,
    Raghav

  72. I think you may have programmed the incorrect answer (or I may need to be explained the answer to this question) for this question: “Field Level Security or Page Layout can be used to make a field required”. I am pretty sure it is ‘true’, as page layouts can be used to make a field required. Or am I certainly incorrect? Also, great practice exam and many thanks

  73. Hi guys the question has been updated for winter 17(Administrator Exam). Can anyone share how they look like . I am writing next week

  74. When I click on the Download PDF link, I get a Forbidden 403 error. I am a paid user, who is logged in at this moment. Has anyone else had this problem?

  75. Hi Ben shouldn’t this question read what report FORMAT is most appropriate? report TYPE suggests it could be mailing.

    An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use:

    1. Matrix
    2. Mailing
    3. Summary
    4. Tabular

  76. Hi,
    Happy holidays!
    I have been taking this practice tests. I find it very helpful so I hope that the material is similar to the real test.
    I have my test on Wed, Jan 4th. Please give me any tips if you have taken the test recently.
    Thanks so much.

    Yessie

  77. Pavithra Srivatsan

    Reply

    You have reached 18 of 60 points, (30%). Sombody help me with SF. JUst started to learn and pls share important docs. Thanks.

  78. Question 25: All of the following objects may have a queue EXCEPT: Your answer: Custom Object. Please compare and contrast with: https://help.salesforce.com/articleView?id=queues_overview.htm&type=0&language=en_US&release=206.5 which states “Queues:
    Prioritize, distribute, and assign records to teams who share workloads. Access queues from list views. Queue members can jump in to take ownership of any record in a queue. They’re available for cases, leads, orders, CUSTOM OBJECTS, service contracts, and knowledge article versions.”

    Is this question valid or was there a change of some kind?

  79. Question about #7 and #27: If it is true that a standard picklist CANNOT be a dependent field, then why is the custom multi-select picklist a better answer?

  80. hi I want to take an asmin certification, but I notice that this mock exam is from 2014, my question is if it’s the same content in 2017

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    Do go find it, but likewise check out this attracting tutorial.

  82. Thank you so much for this mock up. Really helped me on my certification Exam.

    Just came out of exam room and excited to Announce – I am now Salesforce Certified Administrator 🙂

  83. Hi Ben, thanks for the mock admin exam. I’ve just subscribed on the basis there would be more mock Admin questions, but I can’t see any? Cheers Phil

  84. Hi Ben,
    You only have a maximum of 60 questions or you have more than that? If I do the exam more than once will I see new questions?

      1. Hi Josh,

        This particular exam is complete free. The membership gives you access to more exams and also allows you to download it in PDF format. If this is in anyway misleading on the site, please let me know so I can change it.

        Thanks,

        Ben

  85. Hi Ben. I tried to sign up and when I got to the PayPal Page I hit the back button trying to make sure I put in the information correct. Now I can’t login to finish registration nor can I use the login Id/email I had when I started. How can I pay the fee so I can get my login to work?

  86. Hello Ben McCarthy, can i know the last update with the Salesforce Demandware? i send to you with 2 email already but too silent.
    Do you have for question for exam for DEV?

  87. Hello Ben!

    Thanks for the nice exams.

    I have doubts about the following question:
    When converting a Lead, what values are transferred to the Opportunity?

    1. Close Date = Today
    2. Amount = Lead Amount
    3. Close Date = Last day in fiscal quarter
    4. Stage = First stage in list

    According to the answers, 3 & 4 are correct, but I took the same test yesterday and I got 3 & 1. Correct me if I am wrong but is not the Closed Date set to Today?

    Thanks!

    1. Hi Martina,

      The answers do mix around in order so it may well have been that the correct answers have moved place slightly. However the close date is not set to today, it is set to the last day in the fiscal quarter. The close date is meant to represent when you plan to close the Opportunity.

      Thanks,

      Ben

  88. Hi Ben.

    There were 5 questions I answered correctly but the results showed I picked an answer that I didn’t pick so it marked it incorrect. I passed anyway but I would’ve got around 90%.

  89. I have had no formal Salesforce training but have been working as a junior admin for the last few years. I took your practice exam and scored 71% today. Does anyone have any input on how this compares to the real exam? I have been looking into the Admin201 course to take before the exam, but now I am wondering if I should just take the exam.

  90. OK so I passed the quiz with a 70%. It looks like I need to study some more. Are these questions current? From what I am reading in the comments the actual test is updated and slightly more difficult. I think when I can get a 90% or higher perhaps I will be ready for the real deal.

  91. Hi Ben McCarthy,
    As you are aware there will be a new update 17 spring in salesforce, I was supposed to take the ADM 201 exam this Saturday but not knowing that the end date of the end date of the winter exam completion will be 24th of this month.
    My question is, with this new update in salesforce will it affect deeply the ADM 201 exam in the sense that will most of the exam question change due to this new update?
    Like in total of 50 questions in the exam, how many questions could change.
    Thanks

    1. Hi Franco, sorry for the delayed response here. I’m not sure if you have already taken your exams, but Salesforce rarely change the Admin exam to match the releases. They will ensure that is is all factually correct, but they do not change it as frequently as the releases. Hope this helps!

  92. Hi Ben,

    I am planning to give Admin exam by next week. Could you please tell me if there are any changes for 2017? Do you have more mock tests?

  93. i got 91% on 2nd try. i hope i pass the exam this coming May 2017! thank you for this reviewer!

  94. Yessenia santos

    Reply

    Hi Ben:
    I am a member and would like to get more tests before my test on Saturday, June 10th. Your feedback is appreciated. I need to pass this test.

  95. Ben,
    I think one of the questions on the mock exam is outdated and could mislead students. The question I’m concerned with is “When a lead is converted, which object can it optionally become? 2.) Opportunity”

    I just read in Salesforce Lead Management Implementation Guide, Summer ’17, that “Salesforce automatically maps standard lead fields to standard account, contact, and opportunity fields when you convert a lead into an account, contact, and opportunity. Custom lead fields can be mapped to custom account, contact, or opportunity fields. Before converting a lead, create the appropriate custom account, contact, or opportunity fields. Then, set the
    appropriate mapping for the custom lead fields.”

    I haven’t seen anything that says you can “optionally” convert a lead to an opportunity in the new guide.

  96. Hi Ben,

    I register myself and straight away paid to get full access to mock test but unfortunately, I am unable to log in. Please look into it and do the needful.

    Thanks,

    Srinath.

  97. Hi Ben, Looks like there is a discrepancy between the Pdf and the Mock exam for Sharing Rule

    https://snag.gy/SkYQe9.jpg

    I believe Solutions do not offer any level of granular security control – only field-level security and “manage solutions” permissions at the profile level. Solutions are not available for any sharing rules

  98. Hi Ben,

    I am new to salesforce and after got training from Udemy . I tried to give mock test here and i am happy to announce i have passed it .Its good content to practice . Thanks for helping us to get certified.

  99. Pingback: Resources for Passing the Salesforce Certified Administrator Exam - Kruse in Salesforce

  100. Nice Quiz, it covers all the aspect of the Administrator certificate course and is really good to boost one’s confidence prior appearing for the Admin certification.

    Thanks for the upload

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