Salesforce Introduces Telehealth: Two-way Video Chat for Health Cloud

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HealthCloud In February of last year, Salesforce released a report titled “The State of the Connected Patient 2015”. The report stated that 60% of millennials support the use of telehealth options to eliminate in-person health visits.

Salesforce took this to heart and last week they introduced Telehealth: the new two-way video chat for Health Cloud. The Salesforce Health Cloud is a patient relationship management solution. Health Cloud provides a 360-degree view of the patient and healthcare providers can put the patient at the center of every decision, which makes for more engaged patients and healthier outcomes.


Using Telehealth, patients can now connect face-to-face with their healthcare providers right from their mobile phone, which results in more timely care. It can be used for simple things like scheduling a consult, but also for more complex scenarios like post-discharge care. The Health Cloud will log that the video call was made (the video itself is not (yet) recorded), thus keeping the 360-degree patient view up to date.


When healthcare providers and patients connect through two-way video chat, Health Cloud automatically pulls up the patient’s medical data, including related information. This means that the providers can provide highly personalized support. The aim of Telehealth is to increase overall patient satisfaction, save time and reduce costs associated with expensive doctor or emergency room visits.

Telehealth costs Health Cloud customers $150 per user, per month. Telehealth works with iOS and Android devices and is powered by Salesforce SOS.
Click here to see the Health Cloud in action, including Telehealth.



3 thoughts on “Salesforce Introduces Telehealth: Two-way Video Chat for Health Cloud

    1. No, I don’t think so. That’s why we have placed the infographic on the ‘retro infographic list’ because they are snapshots of a past Salesforce. There’s loads of innovation in Health Cloud, and I have no doubt there’s an equivalent, or better, feature in Health Cloud now 🙂

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