Pardot Email Reporting: Key Metrics and Where to Find Them [Infographic]

By Lucy Mazalon


Email will continue to be core to Marketing Automation. While other marketing channels have come and gone, email has proven itself lucrative and effective. 

Pardot reports on a variety of email metrics across different parts of the platform. 

Here are some key email performance indicators and where to find them in the Pardot product suite. 

Email Reporting KPIs

Delivery Rate 

Emails delivered to recipient inboxes / Total emails sent  (x100) 

Pardot accepts a 90%+ deliverability rate – anything lower and your account will be placed under surveillance. 

HTML Open Rate 

Emails opened / Total emails delivered (x100) 

Pardot tracks opens by loading HTML pixels; one pixel load equals one open. 

Click to Open Ratio 

Emails with a link clicked / Total emails opened  (x100) 

The Bad News (why your email wasn’t delivered)


-Hard bounces: indicates that a prospect is permanently unmailable (eg. their email address has been disabled)

-Soft bounces: indicates that a prospect is temporarily unmailable (eg. their inbox is full and cannot receive any more emails)


Prospects who clicked the unsubscribe link. 

Spam complaints: prospect who reported your email as spam on their email service provider (inbox)

Pardot List Email Report 

The List Email report lists metrics for an email send on a page in Pardot.

‘Report’ Tab

Find all the core KPIs here.

‘Click-through Rate Report’

Shows where prospects have clicked on your email, what’s grabbed their attention?

‘Interaction’ Tab

How long are prospects spending on your emails? 

‘Glanced’ = < 2 secs. 

’Skimmed’ = 2-10 secs.

‘Read’ = > 10 secs. 

‘Email Clients’ Tab

Which email clients and devices are your prospects using? Is it time to switch to a mobile-first email strategy?

Engagement History 

Connected Campaigns

Connected campaigns sync email performance to the Engagement Metrics Component: 

Engagement History Dashboards 

Out-of-the-box dashboards that you can embed in Salesforce Lightning pages that show campaign performance over time – from the campaign view, account, and opportunity!

Use the ‘Asset Type’ filter to show email metrics:  

Engagement History Report Types

Building the ‘Engagement Metrics on Emails’ custom report type in Salesforce for an overview report:

B2B Marketing Analytics

With this analytics platform and the ‘‘Prospect and Activity’ Dataset, the possibilities are endless! 

Further Reading

The Author

Lucy Mazalon

Lucy is the Operations Director at Salesforce Ben. She is an 10x certified Marketing Champion and founder of The DRIP.

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