Using a variety of Workflows you can really reduce administration of the Service Cloud when it comes to customers that aren’t replying. In my previous post 8 Essential Service...

Dealing with spam in Email to Case can be a tricky one. Salesforce doesn’t really give any inherent way to deal with this, which basically means whatever gets forwarded...

Whenever you submit a case online, most companies will send you an automated email response telling you some basic information about your case. This can include the description about...

Following on from my previous post 8 Essential Service Cloud Workflows regarding alerting certain users when a high priority case comes in, I have noticed that this is not...

So as mentioned in my post  8 Essential Service Cloud Workflows using a Key account field coupled with various workflows can bring real benefit to your business. The principal behind...

Whatever you call your high priority cases in your organisation P1’s, High, Red’s or Urgent, they are of the upmost important. Hoping that they do not come around too...