Update Case Status when the customer or agent leaves a case comment
Similarly to my other posts in 8 Essential Service Cloud Workflows this one is just so simple but reduces so much administration and error from your agents. You could...
Update Case Status when sending or receiving Email
As I said in my 8 Essential Service Cloud Workflows post this is one of my favourite automations that can save so much time and administration. This feature will...
Chasing up and closing a Dormant Case
Using a variety of Workflows you can really reduce administration of the Service Cloud when it comes to customers that aren’t replying. In my previous post 8 Essential Service...
Email to Case Spam
Dealing with spam in Email to Case can be a tricky one. Salesforce doesn’t really give any inherent way to deal with this, which basically means whatever gets forwarded...
Case auto-response workflow
Whenever you submit a case online, most companies will send you an automated email response telling you some basic information about your case. This can include the description about...
Unassigned High Priority case Workflow
Following on from my previous post 8 Essential Service Cloud Workflows regarding alerting certain users when a high priority case comes in, I have noticed that this is not...
