SF Ben Webinar
17
Apr

Building Customer Success Processes in Salesforce

April 17, 2024
3:00 PM

Speakers

Abrigail Minton

Product Enablement Specialist, Cloud Coach

Nic Widhalm

Chief Revenue Officer, Cloud Coach

Zayna Dar

Content Editor

In today’s competitive landscape, retaining customers is no longer enough. Businesses need a strategic approach to transform customer success into a key driver of revenue growth. 

This event will equip you with essential strategies for profit-focused customer success, including how to:

  • Leverage key customer health and profitability metrics within Salesforce.
  • Identify and mitigate risks that threaten customer lifetime value.
  • Optimize resource allocation to maximize Customer Success team impact.

We’ll also provide a sneak peek at “Cloud Coach Customer Success”, a powerful Salesforce-native product designed to empower your CSMs with everything they need to track their full customer lifecycle.