SF Ben Webinar

Building Customer Success Processes in Salesforce

April 17, 2024
3:00 PM


Abrigail Minton

Product Enablement Specialist, Cloud Coach

Nic Widhalm

Chief Revenue Officer, Cloud Coach

Zayna Dar

Content Editor

In today’s competitive landscape, retaining customers is no longer enough. Businesses need a strategic approach to transform customer success into a key driver of revenue growth. 

This event will equip you with essential strategies for profit-focused customer success, including how to:

  • Leverage key customer health and profitability metrics within Salesforce.
  • Identify and mitigate risks that threaten customer lifetime value.
  • Optimize resource allocation to maximize Customer Success team impact.

We’ll also provide a sneak peek at “Cloud Coach Customer Success”, a powerful Salesforce-native product designed to empower your CSMs with everything they need to track their full customer lifecycle.