5 Steps to Futureproof Shipping Integrations in Salesforce

Speakers

Saima Ahmed

Marketing Webinar Specialist

Mike Getchis

VP of Strategy and Alliances, Zenkraft

Larry Graf

Senior Solutions Engineer, Zenkraft

As customer expectations grow, shipping and delivery have become critical components of customer satisfaction and retention. However, fragmented systems and siloed data are often barriers to scalability, efficiency, and the entire customer experience.

Join Salesforce Ben and Zenkraft to learn actionable steps to build future-proof shipping integrations. Eliminate data silos, reduce technical debt, and unify customer and shipping data to enhance efficiency, satisfaction, and agility in a rapidly evolving market.

What to expect:

• Learn the four most impactful use cases to integrate with Salesforce.
• Explore the strengths, limitations, and trade-offs of common shipping integration approaches.
• Discover five essential steps for building a scalable, cost-effective shipping integration that reduces service inquiries and enhances customer experience.
• See how Salesforce-native shipping enables real-time shipment visibility, is compatible with any object, and leverages Agentforce to autonomously handle customer inquiries.