Salesforce+Certified+Advanced+Administrator (1)The Advanced Administrator exam is designed to test your Salesforce knowledge and is designed for experienced Administrators. Give this 20 question Quiz a go to see if you can beat the Salesforce pass mark of 65%. If you need some revision guidance before you take the quiz, why not try my Advanced Administrator Guide & Tips.

 

Salesforce Advanced Administrator Quiz

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31 thoughts on “Certified Advanced Administrator Quiz”

  1. Avatar

    Jennifer Wisner

    Reply

    Can you please explain this question: SFB Consulting have set their Sales users profiles to read only on cases. But they have recently created a sharing rule that grants all sales users write access. What is true about the sales users level of access?
    1. They can only edit cases if they are the owner of the account
    2. They cannot edit cases
    3. They can only edit cases if they are the owner of the case
    4. They can edit cases
    Answer is “They cannot edit cases”

    Thanks!

    1. Ben McCarthy

      Ben McCarthy

      Reply

      Hi Jennifer,

      When dealing with permissions and sharing, the most restrictive permission wins. Because the sales profile has read-only, creating a sharing rule will not enable them to edit cases.

      Hope this helps!

      1. Avatar

        Robin Fortney

        Reply

        I do not agree with this answer. If you think of Salesforce security, it starts with the most restrictive and access can be opened up with the Role Hierarchy, Sharing Rules, Teams and Manual Sharing. This is directly from the Aministration Essentials for Experienced Admins training manual. I believe the correct answer is “They can edit cases”.

        1. Ben McCarthy

          Ben McCarthy

          Reply

          Hi Robin, while you are correct in saying that the most permissive wins with sharing. When dealing with object level settings the most restrictive wins, “The permissions on a record are always evaluated according to a combination of object-level, field-level, and record-level permissions.
          When object-level permissions conflict with record-level permissions, the most restrictive settings win.”. You can read more here – https://trailhead.salesforce.com/en/modules/data_security/units/data_security_records

          1. Avatar

            Kevin

            Thank you for this question and explanation! I had to test this out myself to fully understand it.

            I created a profile with “Read” access on the “Case” object.
            I created a Sharing Rule with “Read/Write” access to “Case” object based on certain criteria

            The end result was that I had visibility to more Case records but I was only able to see them (“Read” access from the profile) and was not able to edit.

            So, to Robin, it does open up access in regards to record visibility but does not add additional functionality for the user to perform on those records. The user is only able to see more case records within the org but only at a Read level.

            Hope this helps because it helped me!

  3. Avatar

    Kendall Warsaw

    Reply

    question on “when opportunity reaches certain amount, then a new fields need to be available” answer includes field update… what field is being updated in this scenario… having hard time understanding this… can you please explain? Thank you.
    Kendall

  5. Avatar

    Karleen Mendoza

    Reply

    I took the quiz twice. First time around for the question:

    What can Delegated Administrators NOT do?

    I chose, “Create Profiles.” It was marked as wrong and said that “Log In as Another User” was correct. Second time around, I chose “Log in as Another User”, it said “Create Profiles” was correct.

    What is the actual correct answer?

  6. Avatar

    CM

    Reply

    For the question “A custom object called Deliveries is created with a Master-detail relationship to Opportunities. Which report type is created?”, it’s a bit vague as to which object is the Master.

      1. Avatar

        Amanda

        Reply

        Didn’t know that bit about Opportunities not being able to be a child in a master detail relationship. Nice way to work that in!

  7. Avatar

    Siva

    Reply

    Ben,

    For the Question: SFB Industries needs to use two Custom Objects, Shipments & Shipment items. Every time a Shipment item is marked as packed, it needs to trigger a field update on the master shipment record. What kind of relationship and feature needs to be present for this to work?

    The cross object formula field works when you want to get a value from master to the child and not the other way around. Can you please check and confirm.

  8. Avatar

    George

    Reply

    Is the answer that you have for the question ‘Which feature is required to use Territory Management?’ wrong?? You have ‘Customizable Forecasting’ as the answer yet accoridng to this SF Help doc ‘https://help.salesforce.com/articleView?id=tm2_enable_tm2.htm&language=en_US&type=0’ Customizable Forecasting is NOT allowed!

  9. Avatar

    Tom

    Reply

    For question #12, shouldn’t the correct answer be 2? (Which feature should NOT be used if SFB Industries to validate data being entered via an API?

    1. Validation Rules
    2. Checking the “Required” box when creating a field.
    3. Marking “Required” via the page layout edit page)

    1. Ben McCarthy

      Ben McCarthy

      Reply

      Hi Tom,

      The correct answer is actually on the page layout. This is because if you make a field required via the page layout, it ONLY validates when you are physically editing via the front end GUI, not the backend API.

  10. Avatar

    Unknown

    Reply

    A Sales Manager does not have edit access on accounts. However, a user below them in the role hierarchy does have edit access. Do they inherit this access?

    Isn’t this should be TRUE

    1. Ben McCarthy

      Ben McCarthy

      Reply

      Hi,

      Role hierarchy do not overwrite profile permissions. If the Sales manager does not have edit access on their profile, then role hierarchies cannot grant this. Only profiles and permission sets can grand this.

  12. Avatar

    Samantha

    Reply

    Great quiz Ben. Failed the first time but that made me look at the questions again and go over my notes to see where I was going wrong.

    I have the exam this Friday and you have helped me so much.

    Thanks

  13. Avatar

    SFAdm301

    Reply

    Question: Territory Management can set access to which objects?
    Can you please explain how the answer to this is Accounts, Contacts, Cases and Opportunities.
    How can Territory management be used to assign Territories to Cases and access configuration (like read-write or is it just visibility to record) ?
    Account is a lookup ref on Cases.
    Contact has Master-detail relationship with Account, hence Territories can get visibility to Contacts via Inheritance. Similarly with Opportunities. I thought the ans. was Accounts, Contacts and Opportunities (assuming by access, you meant visibility to record and not fine-grained read/read-write access).

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