Contact centres are coming under increasing pressure as their customer inquiry volumes grow. That growth is fuelled by a number of factors, including: An expanding customer base Releasing new...
Prior to joining Salesforce, I spent 20-years as a C-level product leader, helping B2B enterprise software startups grow from Angel through to Series B funding rounds.
For the past 8-years, I've focused on creating products that are built on, or integrate with Salesforce, including five Salesforce AppExchange apps and two AI platforms.
I'm now a Senior Program Architect and a member of the Salesforce ANZ Assurance Services Team in Melbourne.
In my spare time, I'm writing a book “Beginning Salesforce DX” (to be published by Apress in early 2021). I also enjoy watching rugby union, running and listening to my vinyl record collection.
All views are my own.