The Secret Weapon: Salesforce Optimizer Report

Introduction From the latest Spring’17 release, Salesforce once again delivers a ‘secret admin weapon’: The Optimizer! Salesforce Optimizer Report is a feature that evaluates your salesforce instances to determine how your company uses certain Salesforce features, then identifies ways that you can improve them. The Optimizer focuses… Read More

Salesforce Job Trends in 2017

Following on from last year’s Salesforce Job Trends, Ben asked me to put together something for this year. 2016 was a monster of a year for Salesforce – it broadened its suite spending $5 billion and with 12 enterprises joining one of Glassdoor’s Top 20… Read More

Service Cloud LiveMessage

Even with the festive season around the corner Salesforce stays as busy as Santa. During the opening of this past Dreamforce keynote there was a quick mention of LiveMessage, today the product news is here! What is LiveMessage? It’s an application that consolidates communication across multiple… Read More

A Brief History Of Salesforce.com

1999 – Telegraph Hill Believe it or not, Salesforce started life in March, 1999 contained out of a one bedroom apartment next to Marc Benioff’s house, atop Telegraph Hill, San Francisco. The three men that started working in this tiny office along with Marc? Parker Harris,… Read More