Email to Case Spam

Dealing with spam in Email to Case can be a tricky one. Salesforce doesn’t really give any inherent way to deal with this, which basically means whatever gets forwarded to the Salesforce support email WILL end up as a case. This obviously isn’t ideal. As… Read More

Case auto-response workflow

Whenever you submit a case online, most companies will send you an automated email response telling you some basic information about your case. This can include the description about the problem you entered, the category of the problem and anything else that the companies feels… Read More

Key Customer Case Notification

So as mentioned in my post  8 Essential Service Cloud Workflows using a Key account field coupled with various workflows can bring real benefit to your business. The principal behind it is that you can mark accounts that may need particular attention because of various reasons,… Read More