NEW! The Trailhead Tracker

Just in time for the World Tour, last week Salesforce released some updates about Trailhead (the fun way to learn salesforce). To give you first a bit of context Trailhead was launched first at the beginning of 2014. Now, two and a half years later… Read More

Commerce Cloud – Shopping Index Report

At the end of last month, Salesforce released the Commerce Cloud Shopping report: “This report analyzes the activity of more than 500 million shoppers worldwide to identify trends and changes in shopping activity. It represents the truest picture of shopping today.” They actually run this… Read More

dreamOle – The Sun Behind The Cloud

The community-led Salesforce events have been growing in number and popularity since the original Midwest Dreamin’ was created by Eric Dreshfield, who is frequent contributor here on SalesforceBen. These events are a perfect way to get to know others who are passionate about the Salesforce… Read More

The Secret Weapon: Salesforce Optimizer Report

Introduction From the latest Spring’17 release, Salesforce once again delivers a ‘secret admin weapon’: The Optimizer! Salesforce Optimizer Report is a feature that evaluates your salesforce instances to determine how your company uses certain Salesforce features, then identifies ways that you can improve them. The Optimizer focuses… Read More

The Future of Banking Report

Salesforce preaches what it teaches, always leading by example. It is an organization armed with great assets like books, reports, videos and a refined clear and powerful message. Just over couple weeks ago Salesforce delivered the ‘2017 Connected Banking Customer Report’. This particular report highlights… Read More

Service Cloud LiveMessage

Even with the festive season around the corner Salesforce stays as busy as Santa. During the opening of this past Dreamforce keynote there was a quick mention of Service Cloud LiveMessage, today the product news is here! What is LiveMessage? It’s an application that consolidates communication… Read More