dreamOle – The Sun Behind The Cloud

The community-led Salesforce events have been growing in number and popularity since the original Midwest Dreamin’ was created by Eric Dreshfield, who is frequent contributor here on SalesforceBen. These events are a perfect way to get to know others who are passionate about the Salesforce… Read More

The Secret Weapon: Salesforce Optimizer Report

Introduction From the latest Spring’17 release, Salesforce once again delivers a ‘secret admin weapon’: The Optimizer! Salesforce Optimizer Report is a feature that evaluates your salesforce instances to determine how your company uses certain Salesforce features, then identifies ways that you can improve them. The Optimizer focuses… Read More

The Future of Banking Report

Salesforce preaches what it teaches, always leading by example. It is an organization armed with great assets like books, reports, videos and a refined clear and powerful message. Just over couple weeks ago Salesforce delivered the ‘2017 Connected Banking Customer Report’. This particular report highlights… Read More

Service Cloud LiveMessage

Even with the festive season around the corner Salesforce stays as busy as Santa. During the opening of this past Dreamforce keynote there was a quick mention of LiveMessage, today the product news is here! What is LiveMessage? It’s an application that consolidates communication across multiple… Read More

Announcing Lightning Partner Community

On the 3rd of November, Salesforce announced the launch of Lightning Partner Community, a new component to the Salesforce Community Cloud. Salesforce Communities allows us to build deeper relationships with customers and collaborate anywhere with our entire customer community, to accelerate channel sales, connect customers,… Read More

The Salesforce Agile Mindset

Delivering enhancements to the platform can sometimes be lengthy, the reason being: People. People and the processes around it of course, as well as other factors, yet always based on human input. In 2006, Salesforce made the switch from a waterfall approach to development, to… Read More