5 Salesforce Resolutions 2017

2016 has now come to an end, of which some people will let out a huge sigh of relief. It has been dubbed the worst year ever on social media, with the loss of some of the most iconic film and music stars. But it hasn’t been all bad, and if you need a bit of cheering up, have a read through of a list of some of the more positive news stories that have been overshadowed this year.

With the wrap up of one year, It’s time to look to the next and decide on some of your personal and work related goals. Over the past week I’ve been asking around on Social Media to get a feel for what the Salesforce community are looking forward to working towards this year. As always, they’ve delivered, and now I personally have a few extra ideas of what to concentrate on this year. Hopefully this post will inspire and give you a few of your own ideas of what to accomplish in 2017.

1. Trailhead

Trailhead has come in leaps and bounds since its inception last year. There has been a huge amount of uptake in Trailhead badges to help current Salesforce professionals keep up to date with one of the fastest moving industries, and help new Trailblazers carve out a career for themselves. Dreamforce was completely dedicated to the “Trailblazer” this year and showcased a huge amount of success stories from members of our community of how Salesforce & Trailhead have helped their lives personally and professionally. One takeaway away from this? Trailhead is amazing, it works, and it’s here to stay!

Trailhead is something that should be constantly looked at to make sure that you are learning new features and technologies on the Salesforce platform. This is why it’s a great idea to set yourself a goal of completing X number of badges or trails, you could even jump head first into completing one, or all of the new Superbadges! Personally this is one I’m going to set myself to complete X number of badges a month to ensure I’m consistently progressing.

2. Certifications

One of the most popular themes around #SalesforceResolutions were certifications. Certifications are a great way to prove to your peers that you have attained a certain amount of knowledge in a specific area of the Salesforce platform. There are now a total of 22 certifications that you can earn with the majority of these being newly created over the past year! Getting Salesforce certified isn’t just for the PDF certificate at the end, it forces you to learn about areas of the platform you may not have explored yet, allowing you to continually progress.

With all of these new certifications this year, its no wonder that people are eager to get the motivation to add a few of these to their belts. First up for me? It’s the Community Cloud Consultant!

3. New Technologies

2016 has certainly been a good year for Salesforce expanding their product diversity and building on their AI offering, Einstein. In total we have seen 12 Acquisitions including the Steelbrick CPQ acquisition at the end of 2015. What does this mean for the Salesforce community? We have some new toys to play with! For all the great Admins, Developers & Consultants reading, it is almost a necessity to start playing with some of these Apps  if you want to keep up with the industry and provide the best Apps and services to your business or customers.

These could be existing products such as Service Cloud, Community Cloud, Salesforce CPQ (Steelbrick), or new products like Commerce Cloud (Demandware), Einstein or Quip. Personally for me, with a lot of my customers using Service Cloud, I’m very intrigued to start looking at one of Salesforce’s latest products, Service Cloud LiveMessage

4. Lightning Experience

Love it or hate it, Lightning Experience is here to stay, and I’m sure we can agree that the aesthetic design is flawless! With a mixed response when it was launched just before Dreamforce 2015, Lightning Experience has been constantly improving with every release. There have been some major features implemented that have meant migrating over to LE has become a reality for a lot of Salesforce customers.

Lightning Experience is really something that you can’t ignore, and if you haven’t started exploring and testing your Org on it, the new year is a great time for it. You can enable lightning experience for you and a select few users with ease, and with the LE Trailhead trail, you can be done in under an hour!

5. The Community

Last but definitely not least, we have the Community. Another #SalesforceResolution that kept popping up….get more involved with Salesforce Community. The Salesforce Community spreads far and wide and exists in very many forms. From regional user groups, Community forums, a huge social media presence and various conferences around the world, there is really no excuse not to get involved. Jumping in head first can only result in advantages for your professional and personal life, you can ask questions and learn something new, impart your years of experience onto others or just join a certain medium to have a bit of fun and let off some steam!

As far as #SalesforceResolutions goes, set yourself a goal of joining one of more mediums of the Community if you haven’t already. Join a local user group and attend to see if it’s your thing. Not on Twitter? Sign up and follow a few Salesforce MVP’s and Twitter regulars to have news fed to you on a daily basis.

Although all of these points are great ideas for goals in 2017, the Salesforce community is one not to miss, it can help you in ways that you might not even realise, so jump in now!

Got another idea for a #SalesforceResolution in 2017? Comment below!

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5 thoughts on “5 Salesforce Resolutions 2017

  1. Good Post Ben!

    #AskSalesforceAnything on Success community groups has been a great method for Admins to ask questions and look at queries from other organisations. This I feel is vital a few times a months to participate in and get a general pulse of parts of the system we may not use yet.

    Mine is definitely to increase my Certifications this year (Sales Cloud / Service Cloud/ Advanced Admin)

  2. Please reply if an MBA sales professional can learn Salesforce and from non technical background.

    What are the chances of getting a job after completing 201 and 501/401 by a sales professional who wants to switch to join Salesforce world.

    1. Dear Chirag,

      I know many MBA professionals who learnt Salesforce and excelled in their job as Business Analyst and grown in the corporate ladder.

      For that you need not get 401, or 501 which are developer related certifications, 201, sales cloud consulant , service cloud consultant are the certifications you should focus on.

      If you have an aptitude to develop into a programmer and move on as a technical architect, then its good to take up developer certifications.

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